Part Time Floor Leader - Woodgrove Mall at Lush Cosmetics

Nanaimo, British Columbia, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Product knowledge and ability to make informed recommendations
Skills in using StoreForce dashboard for coaching and feedback
Ability to lead by example in customer service and sales
Knowledge of Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Training and coaching abilities for sales techniques and product knowledge
Cash handling skills (transactions, register management, reconciling drawers, deposits)
Ability to open/close store and secure premises
Punctuality and attendance leadership

Responsibilities

Drive sales using StoreForce dashboard: coach sales team, adjust shop floor, own results, celebrate achievements
Deliver world-class customer experience: lead demonstrations, observe consultations, exceed sales goals
Build brand: educate customers on Lush values, engage community, host events
Increase product knowledge through learning and provide recommendations
Train and coach Sales Ambassadors/peers on sales techniques and product knowledge
Promote DEIB: encourage communication, foster belonging, teamwork, recognize contributions
Manage cash handling, opening/closing register, nightly deposits, bank runs as required
Lead attendance/punctuality, monitor breaks, review communications/task lists
Maintain clean, organized, visually appealing store through visuals and merchandising

Skills

Key technologies and capabilities for this role

sales drivingcustomer experienceteam leadershipsales coachingStoreForce dashboardproduct demonstrationsstaff trainingstore operations

Questions & Answers

Common questions about this position

How many hours per week is this Part Time Floor Leader position?

The position is part-time, requiring 20-29 hours per week.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are needed for the Floor Leader role?

Key skills include driving sales using tools like the StoreForce dashboard, delivering exceptional customer experiences with product demonstrations, coaching and training sales associates, and deep product knowledge to make informed recommendations.

What is the company culture like for this position?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, fostering diversity, equity, inclusion, and belonging, and creating a productive and fun work environment.

What makes a strong candidate for the Floor Leader position?

Strong candidates lead by example in sales and customer service, take ownership of results and development, coach teams effectively, demonstrate passion for Lush products and brand values, and promote diversity, equity, inclusion, and belonging.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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