Part Time Floor Leader - Stanford Shopping Center at Lush Cosmetics

Palo Alto, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Product knowledge and ability to make informed recommendations through constant learning
Leadership skills to coach and train sales associates and peers
Ability to drive sales using tools like StoreForce dashboard and adjust shop floor structure
Commitment to delivering world-class customer experience, including product demonstrations and consultations
Knowledge of Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Skills in cash handling, register operations, reconciling cash drawers, nightly deposits, and store opening/closing
Ability to maintain visuals, merchandising, cleanliness, and organization of the store
Punctuality and attendance reliability, with ability to monitor team breaks and communications
Promotion of diversity, equity, inclusion, and belonging (DEIB) through open communication and teamwork

Responsibilities

Drive sales by coaching sales team using StoreForce dashboard, adjusting shop floor, owning results, and celebrating achievements
Deliver exceptional customer experience by leading by example, observing consultations, collaborating with team, and exceeding sales goals
Build the brand by educating customers on Lush values, hosting store parties, community engagement, and traffic-driving initiatives
Increase product passion through learning and providing informed recommendations
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance and sales
Foster personal development by assessing performance, seeking feedback, and pursuing improvement opportunities
Promote DEIB by encouraging open communication, listening to perspectives, promoting teamwork, and valuing contributions
Manage cash handling, transactions, register opening/closing, reconciling drawers, nightly deposits, securing store, and bank deposits as required
Lead by example in attendance/punctuality, monitor employee breaks, review daily communications, and ensure team preparedness
Maintain clean, organized, visually appealing store through merchandising and visuals

Skills

Key technologies and capabilities for this role

sales coachingcustomer experienceteam leadershipsales analysisStoreForce dashboardproduct demonstrationsstaff trainingstore operations

Questions & Answers

Common questions about this position

How many hours per week is this part-time Floor Leader position?

The position is part-time, requiring 20-29 hours per week.

What is the salary or compensation for this Floor Leader role?

This information is not specified in the job description.

What key skills are needed for the Floor Leader position?

Key skills include driving sales using tools like the StoreForce dashboard, delivering exceptional customer experiences with product demonstrations, coaching and training sales associates, and deep product knowledge of Lush cosmetics.

What is the company culture like for this role at Lush Cosmetics?

The culture emphasizes passion, positivity, operational excellence, happy and motivated staff, and fostering diversity, equity, inclusion, and belonging through open communication.

What makes a strong candidate for the Floor Leader role?

Strong candidates lead by example in sales and customer service, coach teams effectively, demonstrate passion for Lush products and brand values like ethical buying and fighting animal testing, and promote DEIB.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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