PART TIME - Field Service Representative - Detroit, MI at Keeper

Southfield, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Customer service experience
Ability to visit customers in-person at their homes
At least 18 years of age
Valid driver’s license with required 100/300 auto insurance
Dependable vehicle (daily travel required)
Ability to meet requirements of background check, motor vehicle report check, and drug test
Excellent communication skills (in person, telephone, and writing)
Ability to build and maintain customer relationships
Exceptional customer service skills
Resourcefulness in answering questions or solving customer issues
Consistent follow-up on open customer issues
Takes initiative and is self-driven to succeed

Responsibilities

Collection of monthly premiums from policyholders in one or more assigned agency(ies)
Answering questions or referring customers to proper department to resolve issues
Follow-up on customer inquiries or concerns to ensure completion
Follow-up on outstanding balances to avoid policy lapses
Use of technology to process premium payments
Administrative responsibilities in updating and maintaining customer and payment information

Skills

Key technologies and capabilities for this role

Customer ServicePremium CollectionsDoor-to-Door ServicePayment ProcessingCustomer Relationship ManagementCommunication SkillsAdministrative SupportSales Referrals

Questions & Answers

Common questions about this position

What is the pay range for this Field Service Representative position?

The range for this position is $15.82 - $18.00 per hour. It is eligible for an annual discretionary bonus.

What benefits are offered for this part-time role?

This job is eligible for Kemper benefits including Medical, Dental, Vision, PTO, 401k, and more.

Is this position remote or does it require travel?

This is not a remote position; it requires daily travel to visit customers in-person at their homes in an assigned territory in Southfield, Michigan, using a dependable vehicle.

What skills are required for the Field Service Representative role?

Required skills include excellent communication skills (in person, telephone, and writing), ability to build and maintain customer relationships, exceptional customer service skills, resourcefulness, consistent follow-up, and being self-driven.

What makes a strong candidate for this position?

Strong candidates have customer service experience, a valid driver’s license with required insurance, a dependable vehicle, and the ability to pass background, motor vehicle, and drug tests. They demonstrate self-driven initiative, excellent communication, and relationship-building skills.

Keeper

Digital platform for bookkeeping efficiency

About Keeper

Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.

Austin, TexasHeadquarters

2020Year Founded

$126.5KTotal Funding

SEEDCompany Stage

Enterprise Software, FintechIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Equity

Risks

AI-driven competitors threaten Keeper's market share in bookkeeping solutions.

Rapid tech advancements require Keeper to continuously innovate to stay competitive.

Data privacy concerns could impact Keeper's reputation and client trust.

Differentiation

Keeper offers a unique client portal for streamlined communication and reporting.

The platform focuses on improving quality control and process efficiencies for bookkeepers.

Keeper is praised for its exceptional customer service in the fintech sector.

Upsides

Integration with AI tools enhances Keeper's financial data insights and reporting.

Remote work trends boost demand for Keeper's digital collaboration solutions.

Cloud adoption in accounting offers expansion opportunities for Keeper's services.

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