Part Time Customer Support at Luminate

Collinsville, Illinois, United States

Luminate Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Energy, UtilitiesIndustries

Requirements

  • Ability to work under time deadlines
  • Demonstrated skill in supporting large volume work assignments
  • Experience in providing support to internal customers
  • Minimum High School Diploma or equivalent

Responsibilities

  • Prepare and print documents, reports, and correspondence as needed for internal and external use
  • Maintain organized filing systems—both physical and digital—to ensure easy retrieval of records
  • Use computer applications to create, edit, and format business documents and presentations
  • Collaborate with team members to ensure timely completion of clerical and administrative tasks
  • Work designated work queues in support of defined work queue achievement and service level achievement metrics
  • Complete tasks in an efficient, accurate and timely manner
  • Make decisions quickly and in support of the best outcome for the customer
  • Provide input to defined business processes to identify and drive continuous improvement in support of the customer experience

Skills

Microsoft Office
Document Management
Filing Systems
Administrative Support
Customer Service
Time Management
Data Entry

Luminate

Provides data and insights for entertainment

About Luminate

Luminate specializes in providing data and insights specifically for the entertainment industry, focusing on music, film, and television. The company collects and verifies data through exclusive partnerships, ensuring high integrity and accuracy. Clients, including music labels, film studios, and television networks, use Luminate's data to inform their strategic decisions, marketing efforts, and content creation. Luminate's business model includes data licensing, syndication, and consulting services, allowing clients to access comprehensive datasets for market analysis and planning. The company stands out from competitors by offering reliable and transparent data, built on years of consistent delivery. Luminate's goal is to empower clients with essential insights that shape their strategies and decisions in the entertainment market.

Los Angeles, CaliforniaHeadquarters
2020Year Founded
BUYOUT_LBOCompany Stage
Data & Analytics, Consulting, EntertainmentIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Mental Health Support
Wellness Program

Risks

Spotify's royalty model changes may impact Luminate's data offerings.
Integration challenges from Quansic acquisition could affect service delivery.
Increased competition in entertainment data market pressures Luminate to innovate.

Differentiation

Luminate is a trusted global data provider in the entertainment industry.
The company specializes in music, film, and television data insights.
Luminate leverages exclusive partnerships for high-integrity data collection and verification.

Upsides

Luminate's web-based platform enhances real-time data analytics capabilities.
The rise of K-pop offers market expansion opportunities for Luminate.
Acquisition of Quansic enhances Luminate's music data offerings.

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