Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Part Time Branch Ambassador - Manhattan Area at Capital One
New York, New York, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience
- Friendly, engaging, and able to connect with customers (people person)
- Ability to reduce customer financial anxiety by determining personal and business financial needs
- Awareness of compliance, audit, and security policies in accordance with Bank policy and Federal regulations
- Ability to support customers in all branch areas, including cash handling and service needs
- Naturally curious and willing to learn about Capital One products, services, and experiences
- Digitally savvy, able to showcase mobile/online banking and educate customers using branch technology
- Team player, able to work with and inspire banking professionals
- Ability to research and answer customer inquiries to enhance retention and engagement
- Ability to travel between branches in assigned local area (Manhattan)
- Adaptable with a growth mindset in a changing tech and financial environment
- Customer experience-obsessed
- Preferred Qualifications
- Associate’s degree
- 2+ years of Retail, Sales, or Banking Experience
Responsibilities
- Perform transactions including check cashing, deposits, transfers, and withdrawals
- Monitor fraud mitigation and adhere to operational policies and procedures
- Resolve customer inquiries quickly and efficiently to deliver extraordinary customer experience
- Help customers with technology challenges, casual conversations, and showcasing services/products
- Pull in experts to guide customers toward financial goals
- Ensure compliance with all audit, security policies, and Federal regulations
- Rotate throughout the branch based on customer needs to minimize handoffs
- Educate customers on banking channels, products, and services
- Research and recommend solutions using various tools and channels to enhance retention and engagement
- Support the market by traveling between branches in assigned local area
Skills
Customer Service
Banking Transactions
Fraud Mitigation
Regulatory Compliance
Sales
Financial Needs Assessment
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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