[Remote] Palliative Care NP Manager at Devoted Health

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

5+ years of experience as a Palliative Care Clinician
2+ years of experience leading front line clinical teams with accountability for team level outcomes
Demonstrated ability to champion new initiatives and achieve direct business outcomes
Great clinical and non-clinical judgment, able to coach around performance to drive clinical effectiveness
Deeply empathetic and humanistic, willing to go the last mile for patients
Works well with individuals from varied backgrounds and skill-sets
Committed to the mission, resilient in bumpy, stressful conditions requiring compromises
Learns from every experience, not afraid to fail
Great team member with a can-do attitude

Responsibilities

Provide expert clinical care for the Palliative Care Program
Provide direct supervision of palliative care clinical staff (NPs, RNs, SWs)
Provide direct patient care via phone or video visits (scheduled and on-demand)
Participate in and/or lead patient panel reviews
Participate in weekly IDT (1h/wk)
Act as clinical champion, modeling clinical excellence (player-coach)
Model and support development/implementation of new workflows during rapid iteration cycles
Goal setting and coaching of direct reports to achieve business goals
Regular review of direct reports’ work, hold RNs/SWs accountable to performance, create performance improvement plans when needed
Perform regular clinical audits (QA) including note review and listening tours
Steward member-centric and open clinical culture
Recruitment, interviewing, hiring, and onboarding of new clinical staff
Participate in referral management, process improvement, and change management

Skills

Key technologies and capabilities for this role

Palliative CareNurse PractitionerPeople ManagementPatient CareReferral ManagementProcess ImprovementChange ManagementClinical AuditsPerformance CoachingTeam LeadershipRecruitmentOnboardingIDTTelehealthWorkflow Development

Questions & Answers

Common questions about this position

What is the salary range for the Palliative Care NP Manager position?

The salary range is $140,000 - $155,000.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 5+ years of experience as a Palliative Care Clinician and 2+ years leading front line clinical teams with accountability for team outcomes, plus demonstrated ability to champion new initiatives.

What is the company culture like for this role?

The culture is member-centric and open, emphasizing clinical excellence, engaged teams with a deep service orientation, collaboration, and a player-coach leadership style.

What makes a strong candidate for this position?

Strong candidates are highly organized, detail-driven, thrive in fast-paced environments, show curiosity for process improvements, have great clinical judgment, empathy, a can-do attitude, and commitment to the mission despite challenges.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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