[Remote] P+C Manager at Olo

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant TechnologyIndustries

Requirements

5+ years of progressive HR generalist experience, ideally in a fast-paced, high-growth environment
Proven experience managing or significantly contributing to the design and execution of an annual and mid-year performance management cycle
Strong understanding of performance philosophies and methodologies aimed at cultivating a high-performance culture
Demonstrated ability to apply business and data insights to inform and drive HR solutions that achieve organizational objectives
Strong learning agility and sound business judgment with the ability to navigate and resolve ambiguity
Thrives in a fast-paced, ever-changing environment
Ability to lead change at a process level, initiate and support operational improvements and adjust direction as needed
Exceptional written, oral, and interpersonal skills, with the ability to communicate clearly and tactfully with employees and leaders at all levels
Knowledge of Human Resources disciplines, concepts, and processes, including applicable legal and compliance requirements

Responsibilities

Lead the full lifecycle of the company-wide Performance Management Process, including the annual and mid-year performance reviews, goal setting, calibration, and support rewards planning in partnership with Total Rewards
Act as a central subject matter expert on the Performance Philosophy, providing guidance, tools, and training to managers across all departments
Provide broad P+C support to all departments, offering intermediate-level consultation and triage on employee relations, policy interpretation, and P+C program implementation
Coach and advise leaders and managers on foundational team structures, workforce planning, effective feedback delivery, and high-impact engagement programs
Manage and resolve complex employee relations issues and conduct effective, objective, and thorough investigations
Analyze People Analytics and P+C metrics to identify trends and develop actionable, enterprise-wide solutions
Administer and provide guidance on organizational structures, job leveling, and the Total Rewards philosophy
Partner cross-functionally to lead or support P+C projects focused on retention, engagement, compensation, and DEI initiatives
Manage the end-to-end administration of the company-wide engagement survey and other engagement-related activities

Skills

Performance Management

Employee Relations

Policy Interpretation

Workforce Planning

Feedback Delivery

Engagement Programs

Consultation

Training

Communication

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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