Overnight Shift - Membership Services Representative (Limerick, Ireland) at Whoop

Limerick, County Limerick, Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Health Tech, Wearables, Customer SupportIndustries

Requirements

Must be eligible to live and work in Ireland
Must be available to work 80% of the time per week at our Limerick office
Experience working overnight shifts in a previous role is preferred but not mandatory
Shifts will be across a Monday to Sunday period
Positive attitude and high energy performer
Ability to thrive in a dynamic, fast-paced, team-based environment
Ability to flourish within a startup environment and adapt to change
Powerful advocate for WHOOP’s members and passionate about the community experience
Excellent written and oral communication skills
Adapt to change and absorb new information with ease
Ability to remain calm, professional, and communicative while troubleshooting member concerns
Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
Comfortable working in a phone-heavy environment — resilience, patience, and active listening are key

Responsibilities

Deliver high-quality service across multiple support channels including phone, email and chat & resolve member issues in an acceptable time frame
Handle a high volume of inbound and outbound customer calls (approximately 50% or more of your time will be spent on the phone)
Be a hardworking advocate the voice of our members and share insights to help shape processes and policies
Show compassion to frustrated members while solving problems and addressing unsatisfactory experiences
Triage issues and raise to management when trends or bugs are identified that could potentially be impacting a large number of members
Work with internal departments to meet our members needs and find resolutions
Provide clear documentation of all cases in line with Quality Standards
Ability to leverage multiple applications (Salesforce, Stripe, Admin Console, UPS etc.)
Meet or exceed the department’s metric-driven goals and KPIs (CpH, Quality, FCR, CSAT, SLAs, etc.)
Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hours
Be a great teammate through engagement and ownership
Meet attendance and punctuality expectations while properly recording work hours in the Company timekeeping system

Skills

Key technologies and capabilities for this role

Customer ServiceTroubleshootingPhone SupportEmail SupportChat SupportIssue TriageDocumentationHardware SupportSoftware SupportData Analysis

Questions & Answers

Common questions about this position

What is the pay for this Membership Services Representative role?

The pay for this role starts at €23.13 per hour.

Is this an overnight shift position, and what is the work arrangement?

This is an Overnight Shift role with changing shift times across Monday to Sunday, including a hybrid setup where 20% of time is remote and 80% is based in the Limerick office in Ireland.

What skills and qualifications are required for this position?

Candidates must be eligible to live and work in Ireland, have a positive attitude and high energy, thrive in a dynamic fast-paced team-based environment, and be able to leverage multiple applications like Salesforce and Stripe.

What is the company culture like at WHOOP?

WHOOP offers a thriving, dynamic, fast-paced, team-based environment surrounded by highly motivated, creative, and passionate peers focused on providing a best-in-class experience for members.

What makes a strong candidate for this role?

Strong candidates love supporting communities, geek out on troubleshooting issues from hardware to data analysis, have experience with overnight shifts (preferred), and can handle high-volume calls while meeting KPIs in a startup environment.

Whoop

Wearable fitness tracker with personalized insights

About Whoop

WHOOP offers a fitness membership that focuses on improving personal health and performance through a wearable device called the WHOOP Strap 3.0. This device continuously collects physiological data, including heart rate, sleep patterns, and recovery levels, to provide users with personalized recommendations on their daily activity, sleep needs, and readiness for performance. Unlike many competitors, WHOOP operates on a subscription model, where users pay a fee to access the membership, which includes the device and continuous insights through the WHOOP app. This model not only provides a steady revenue stream but also fosters a strong community among users, encouraging engagement through teams, challenges, and social features. The goal of WHOOP is to help users optimize their health and performance while minimizing injury risk.

Boston, MassachusettsHeadquarters

2012Year Founded

$393.7MTotal Funding

SERIES_FCompany Stage

Data & Analytics, HealthcareIndustries

501-1,000Employees

Benefits

Take Time Off: Time outside of the office is important for sleep, strain and recovery! Our PTO plan encourages members to take time off in order to come back refreshed.

Live a Healthy Lifestyle: Our competitive benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.

Feel Invested: In addition to a competitive base salary and 401k, you're eligible to receive stock options to share in the future of WHOOP. Work means more when you have personal stake. You have ownership in what we are building.

Eat Well: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.

Know The Product: We want you to understand and experience the product firsthand. We offer you a WHOOP strap and membership at no cost.

Be Active: Take advantage of our office gym and on-site showers! WHOOP also offers a $500 yearly wellness perk for fitness classes and memberships.

Be Present: It’s important to be present when bringing home a new family member. Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.

Love Where You Work: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!

Work Hard, Play Harder: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!

Risks

Increased competition from brands like Oura and Fitbit threatens market share.

Privacy concerns over data collection could lead to regulatory challenges.

Economic downturns may affect consumer willingness to pay subscription fees.

Differentiation

WHOOP offers 24/7 physiological data tracking with its WHOOP Strap 3.0.

The company provides personalized health insights for athletes and fitness enthusiasts.

WHOOP's subscription model includes a community aspect for user engagement.

Upsides

WHOOP's partnership with Cristiano Ronaldo boosts brand visibility and credibility.

Expansion into 56 markets enhances WHOOP's global presence and growth potential.

Collaborations with brands like Assos strengthen WHOOP's position in sports technology.

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