Clinical Outreach Specialist
PhiloFull Time
Junior (1 to 2 years)
Candidates must have at least 1 year of experience in a similar outreach role. Proficiency in using data systems like Commons for member information, task tracking, and performance monitoring is required. The ability to collect verbal and written consent and communicate urgent needs to care teams is essential.
The Telephonic Outreach Specialist will connect with eligible members virtually to understand their needs and initiate the intake process. They will leverage data to inform outreach, document member information, and obtain consent. Responsibilities include handing off members to the care team, communicating urgent needs, and providing feedback to the product development team.
Personalized healthcare services for Medicaid patients
Cityblock Health provides personalized healthcare services primarily for Medicaid patients, focusing on compassionate care that addresses both medical and non-medical needs. When individuals join Cityblock, they are assigned a dedicated care team that includes doctors, nurses, mental health advocates, and social workers, all tailored to meet their specific health requirements. This team helps members navigate their healthcare journey, from finding specialists to providing urgent care services for non-life-threatening emergencies, delivered right at their homes. Cityblock distinguishes itself from competitors by emphasizing a holistic approach to health, which includes support for housing, food security, addiction treatment, and childcare, in addition to traditional medical services. The company's goal is to ensure that every member receives comprehensive care that respects their individual stories and circumstances, making healthcare accessible and compassionate.