Outreach Specialist

Position Overview

• Location Type: Onsite (Commutable to specified regions in MD or VA)
• Job Type: Full time
• Salary: $21.73 - $26.56 Hourly

The Telephonic Outreach Specialist is responsible for virtually connecting with members eligible for Cityblock services and engaging them around their needs. This role initiates the intake process, acting as the member's initial point of contact and liaison to a Community Health Partner. The Outreach Specialist serves as the member's primary contact until a long-term relationship is established, providing support, troubleshooting, education, and a listening ear. This role operates in conjunction with and receives support from the member's care team.

Requirements

• 1 year of experience in a similar role.
• Candidates must be able to commute to the following regions:
  • Maryland: Prince George’s County, Montgomery County, Baltimore City, or Baltimore.
  • Virginia: Fairfax County, Loudoun County, Arlington, Alexandria City, Manassas Park City, Manassas City, Prince William County, Fairfax City, or Falls Church City.

Responsibilities

• Provide telephonic/virtual outreach and engagement services for eligible members.
• Utilize data from Commons to understand potential members and inform them about outreach processes.
• Review pre-populated demographic information and accurately document information and emergency contacts within Commons.
• Collect verbal and written consent from eligible members.
• Initiate the intake process and facilitate handoffs to the care team.
• Communicate urgent needs and other pertinent information to care teams.
• Daily use of Commons for data collection, information organization, task tracking, performance monitoring, and communication with care teams, members, and family members.
• Provide feedback to the product development team and potentially join a super-user group for onboarding and support.

Compensation and Benefits

• Salary is determined by qualifications, skillset, and experience.
• Eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, and paid time off (vacation and sick leave).
• Actual offer is at the company’s discretion and based on business considerations, candidate qualifications, experience, skillset, and geographic location.

Company Information

Cityblock values diversity as a core tenet and is an equal opportunity employer. They do not discriminate based on race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Cityblock does not accept unsolicited resumes from outside recruiters/placement agencies and will not pay fees for unsolicited submissions.