Community Outreach Specialist
Devoted HealthSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Community HealthIndustries
Requirements
Candidates should possess at least one year of experience in a similar role, demonstrating an ability to commute to specified regions in Maryland or Virginia, including Prince George’s County, Montgomery County, Baltimore City, or Baltimore, OR Fairfax County, Loudoun County, Arlington, Alexandria City, Manassas Park City, Manassas City, Prince William County, Fairfax City, or Falls Church City. Candidates must be able to accurately collect and document demographic information and emergency contacts within Commons, and provide verbal and written consent for eligible members.
Responsibilities
The Telephonic Outreach Specialist will provide telephonic/virtual outreach and engagement services for each eligible member, leveraging data from Commons to learn more about potential members and inform them about the outreach processes. They will initiate the intake process and handoffs to the care team, communicate urgent needs and pertinent information to care teams, and work daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members. Additionally, the Outreach Specialist will provide feedback to the product development team and, over time, become part of a super-user group to assist in onboarding and supporting others.
Skills
Telephonic Outreach
Virtual Engagement
Data Management
Communication
Care Coordination
Documentation
Customer Service
Cityblock Health
Personalized healthcare services for Medicaid patients
About Cityblock Health
Cityblock Health provides personalized healthcare services primarily for Medicaid patients, focusing on compassionate care that addresses both medical and non-medical needs. When individuals join Cityblock, they are assigned a dedicated care team that includes doctors, nurses, mental health advocates, and social workers, all tailored to meet their specific health requirements. This team helps members navigate their healthcare journey, from finding specialists to providing urgent care services for non-life-threatening emergencies, delivered right at their homes. Cityblock distinguishes itself from competitors by emphasizing a holistic approach to health, which includes support for housing, food security, addiction treatment, and childcare, in addition to traditional medical services. The company's goal is to ensure that every member receives comprehensive care that respects their individual stories and circumstances, making healthcare accessible and compassionate.
New York City, New YorkHeadquarters
2017Year Founded
$890MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
501-1,000Employees