Orlando Onsite Technical Support & Sales Representative at Allurion

Orlando, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Minimum education: Highschool Diploma (or equivalent)
Strong knowledge of software troubleshooting techniques
Ability to achieve sales goals
Excellent communication skills (clear, courteous, and accurate)

Responsibilities

Evaluate and troubleshoot customer concerns
Identify technical issues and deploy solutions
Utilize call center technology to track and report customer issues
Meet sales goals and grow through feedback and coaching
Provide 3-4 weeks of in-class training followed by 2-4 weeks of floor training with peers
Sell Asurion smart home and other products on every call
Escalate calls appropriately when needed
Demonstrate integrity in serving, solving, and selling, listening to customer needs and providing accurate information
Spend 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)

Skills

Key technologies and capabilities for this role

software troubleshootingtechnical supportsalescustomer servicecommunication skillscall center technologytroubleshooting

Questions & Answers

Common questions about this position

What is the pay rate for this position?

The base pay is $20.00 per hour, with potential to earn up to $32+/hr through the Pay Per Experience (PPX) model based on positive customer outcomes.

Is this role remote or onsite?

This is an onsite position at the office located at 4000 Millenia Blvd, Orlando, FL 32839.

What skills are required for this role?

Required skills include strong knowledge of software troubleshooting techniques, ability to achieve sales goals, and excellent communication skills that are clear, courteous, and accurate.

What is the company culture like?

The company values team success and provides a rewarding and collaborative work environment.

What benefits are offered?

Benefits include guaranteed biweekly base pay with early access to earned pay, 3-4 weeks of paid training, generous medical, dental, and vision after 30 days, 401K with matching after 1 year, additional health benefits, and an employee discount program.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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