Clinical Care Navigator
Spring HealthSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare, TechnologyIndustries
Requirements
- Master’s degree in clinical social work or equivalent
- LCSW or equivalent independent clinical licensure (e.g., LMFT, LPC, LPCC, etc.)
- Unable to provide supervised hours toward licensure
- Candidates must have a state license to deliver mental health services
- Ability to work one of the specified shifts: Tuesday - Saturday 5am-1:30pm PT; Sunday - Thursday 5am-1:30pm PT; Tuesday - Saturday 1:00pm-9:30pm PT; Sunday - Thursday 1:00pm-9:30pm PT; Friday - Monday 5am-4pm PT; Friday - Monday 12pm-11pm PT
Responsibilities
- Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies (Manager Consultations)
- Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach (Critical Incident Stress Debriefing - CISD Coordination)
- Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns (Leadership level support)
- Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance (Inbound Organizational Support)
- Reach out to employees identified as high-risk or in crisis, offering in-the-moment support, risk assessment, safety planning, and care navigation to ensure connection to care (Proactive Outreach)
- Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments (Collaboration)
- Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols (Documentation)
- Identify roadblocks to clinical care options for clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
- Independently manage a caseload of complex, multi-need clients
Skills
Clinical Judgment
Care Coordination
Crisis Intervention
Behavioral Health
Clinical Consultation
Employee Support
HR Guidance
Provider Network
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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