Technical Training Support Specialist- Pacific Hours
Huntress$60,000 - $70,000/year
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Proven experience (1-3 years) in administration, preferably in a wellness program or related area
- Strong organizational skills with the ability to manage multiple priorities and deadlines effectively
- Excellent interpersonal and communication skills, both written and verbal
- Detail-oriented with a focus on accuracy and data integrity
- Proficiency in Microsoft Office Suite and experience with wellness program management software/tools is a plus
- Strong project management skills to deal with complex projects under time pressure
- Solid experience in working with data and programme reporting
- Excellent presentation skills
- Excellent administrative skills
- Excellent telephone manner
- Excellent English speaking and writing abilities (must be fluent in English)
- Computer literate
- Professional and quality orientated approach to work
- Enthusiastic and dynamic
- Strong customer focus
- Excellent problem-solving skills
- Ability to develop and sustain mature working relationships
- Strong team player
- Able to work independently and as part of a team
- Open to change and ability to work with ambiguity
- Aware of the impact of own actions on the workload of others and the business (self responsibility)
- Assertive
- Ability to function effectively under pressure
- Sound time management and personal calendar management
- Ability to maintain confidentiality and handle sensitive information with discretion
- Flexible and adaptable to changing priorities and organizational needs
- Commitment to continuous learning and professional development in the field of wellness
- Passion for promoting wellness and improving employee well-being in the workplace
Responsibilities
- Coordinate the scheduling, logistics, and communication for training sessions, workshops, and OD sessions
- Assist in the operational implementation of OD sessions in collaboration with the wellness team and external vendors
- Maintain accurate records of participant attendance, feedback, and coaching effectiveness metrics
- Serve as a point of contact for client and internal stakeholders regarding the OD program inquiries, resources, and support
- Stay updated on industry trends and best practices in OD
- Effective and accurate maintenance of client information on relevant systems
- Effective collaboration with Lyra finance teams to ensure timeous invoicing and assistance with tracking of debtors
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote role or does it require office attendance?
This is a hybrid role where the individual will be required to attend the office once a week.
What are the required skills for the Organisational Development Coordinator role?
The role requires proven experience (1-3 years) in administration, preferably in wellness programs, strong organizational skills, excellent interpersonal and communication skills, detail-oriented focus on accuracy and data integrity, plus proficiency in Microsoft Office Suite.
What is the employment type and duration for this position?
This is a Fixed Term Contract for 6 Months.
What are the working hours for this role?
The hours are Monday to Friday from 08:00am to 5:00PM SAST.
What experience makes a strong candidate for this position?
Candidates with 1-3 years of administration experience in wellness programs, strong project management skills for complex projects under time pressure, experience with data and program reporting, excellent presentation skills, and a passion for employee well-being stand out.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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