Order to Cash (O2C) Asia Pacific (APAC) Operations Performance Lead (OPL) at Halborn

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, Healthcare, FMCGIndustries

Requirements

Experience overseeing and optimizing Order to Cash (O2C) operations in a SOX-controlled environment
Ability to deliver enterprise critical performance metrics (e.g., DSO, Cashflow, bad debt) and protect receivables assets from default and fraud risks
Expertise in improving cost to serve, productivity, implementing best practices, automation, and continuous improvement on a global/regional scale
Skills in managing internal and external teams, including BPO partners (e.g., Genpact), overseeing performance, aligning KPIs/targets, and driving cost optimization
Strong cross-functional collaboration with Customer Services, Business Unit Commercial teams, Local finance organizations, Commercial CoEs, and diverse APAC markets
Capability to act as regional escalation point, deliver regional SLAs, monitor service delivery, and coordinate operations boards for performance updates and process improvements
Membership or ability to contribute to O2C Extended Global Leadership Team (ELT) for defining/implementing global objectives

Responsibilities

Oversee and optimize APAC O2C operations performance, delivering critical metrics (DSO, Cashflow, bad debt) while protecting £2Bn receivables from risks
Manage APAC operations resources (internal/external), including relationship with BPO partner (Genpact), performance oversight, KPI alignment, service delivery, continuous improvement, and cost optimization
Drive operational excellence, implement best practices, and ensure coordination across O2C cycle functions (CoEs, Customer Service, LOC finance) in APAC markets
Deliver regional SLAs for O2C processes, promote BPO partnerships, monitor delivery, and serve as escalation point between BPO, operations, and internal customers
Coordinate regional operations boards for performance updates to stakeholders/local finance, facilitate process improvement discussions, co-lead execution, track progress, and measure results
Provide strategic leadership to APAC O2C teams, ensuring unified operational performance aligned with global standards
Contribute to O2C Extended Global Leadership Team (ELT) for defining/implementing global O2C objectives, including BPO, in alignment with business goals
Work closely with O2C Global Process Owner (GPO) to identify tool improvements, automation, reduce financial risks, improve cash flow, minimize revenue leakage, and deliver business value

Skills

Key technologies and capabilities for this role

Order to CashO2CDSOCashflow ManagementBad DebtSOX ComplianceReceivables ManagementFraud PreventionBPO ManagementProcess OptimizationAutomationContinuous ImprovementStakeholder ManagementGenpactFinancial Risk Management

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require working from a specific location?

This information is not specified in the job description.

What are the key responsibilities of the APAC O2C Operations Performance Lead?

The role involves overseeing and optimizing Order to Cash operation performance, delivering critical metrics like DSO and cashflow, managing APAC operations resources including external BPO partner Genpact, and driving operational excellence across the region.

What is the company culture like at Haleon?

Haleon has an agile, performance-focused culture driven by the 'Win as One' strategy, with a purpose to deliver better everyday health with humanity, uniting and inspiring teams to be better every day.

What makes a strong candidate for this O2C Operations Performance Lead role?

Strong candidates will have experience in Order to Cash operations, managing internal and external teams including BPO partners, driving performance metrics like DSO and cashflow, and collaborating cross-functionally in a SOX-controlled environment.

Halborn

Cybersecurity for blockchain and digital assets

About Halborn

Halborn specializes in cybersecurity focused on blockchain technology and digital assets. The firm provides security audits, penetration testing, and consulting services to clients in the digital finance sector, including cryptocurrency exchanges and Decentralized Finance (DeFi) companies. Their services help ensure the security of digital assets and financial infrastructure by addressing the specific security threats associated with blockchain technology. Halborn stands out from competitors due to its deep understanding of both blockchain and traditional financial security, which allows them to offer tailored solutions. The company's goal is to protect businesses from security threats, ensuring the safe operation of digital exchanges and the integrity of smart contract infrastructure.

Miami, FloridaHeadquarters

2019Year Founded

$87.5MTotal Funding

SERIES_ACompany Stage

Cybersecurity, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Company Equity

Risks

Increased targeting of Bitcoin hot wallets poses risks to Halborn's clients.

AI-powered social media bot farms could introduce new cyber threats.

Ongoing vulnerabilities in smart contracts remain a challenge for Halborn's services.

Differentiation

Halborn specializes in blockchain and digital asset cybersecurity, setting it apart.

The company offers high-level security audits and penetration testing for DeFi clients.

Halborn's expertise in both blockchain and traditional finance security is unique.

Upsides

Growing demand for blockchain security boosts Halborn's market potential.

Partnerships with Tholos and Orion Protocol enhance Halborn's Web3 security reputation.

Tokenized real-world assets present new opportunities for Halborn's security solutions.

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