Order Support Specialist SME- German speaking at Thermo Fisher Scientific

Budapest, Hungary

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Biotechnology, PharmaceuticalsIndustries

Requirements

German speaking
High integrity and compliance
Stringent attention to detail and accuracy
Ability to lead and facilitate meetings, take ownership for actions
Very approachable, calm, and methodical
Good problem-solving skills and ability to multitask under tight deadlines
Self-motivation, enthusiasm, positive attitude, and team player
Strong written and verbal communication skills
Exceptional organizational skills and ability to prioritize workload effectively
Judgment and diplomacy in dealing with internal and external customers
Ability to work on own initiative on daily routine tasks and solve system issues
Ability to deal with ambiguity, act without all details, sense of ownership, and see the bigger picture

Responsibilities

Be a role model and provide exceptional customer service in administration, order management, quotations, master data to external customers and internal stakeholders
Drive resolution of complex customer requirements, manage escalations, process and follow up requests within guidelines, liaise with partner functions (sales, commercial, distribution, finance)
Become expert in Customer Relationship Management systems
Adhere to company policies, operational regulations, and departmental training guidelines
Deliver on daily/weekly/monthly KPI metrics; proactively engage in efficiency and productivity initiatives
Take lead as single point of contact for technical activities on assignments/projects
Drive and continuously improve processes, demonstrate attention to operational details, leverage computer systems for data accuracy and quality; drive/develop/review training materials and contribute to new joiner trainings
Develop relevant daily customer service reports
Assess individual customer requirements and direct to appropriate partner departments if required
Act as deputy for Team Leader when required; support management with consolidated operational data and service reports

Skills

Key technologies and capabilities for this role

GermanCustomer ServiceOrder ManagementQuotationsMaster DataEscalation ManagementStakeholder Liaison

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

Where is this position located?

The position is based at the new Shared Service Center in Budapest, Hungary.

What skills are required for this role?

Key skills include providing exceptional customer service, expertise in Customer Relationship Management systems, driving process improvements, managing escalations, and delivering on KPI metrics.

What is the company culture like?

The company emphasizes enabling customers to make the world healthier, cleaner, and safer, with a focus on exceptional customer support, process efficiency, and teamwork across functions like sales, distribution, and finance.

What makes a strong candidate for this role?

Strong candidates are role models in customer service, experts in CRM systems, skilled at resolving complex issues and escalations, proactive in driving efficiency and KPIs, and experienced in process improvement and training.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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