[Remote] Order Management Specialist, Returns at Motive

Pakistan

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Construction, Energy, ManufacturingIndustries

Requirements

Technical Acumen with understanding of customer delivery process
Good stakeholder communications
Strong analytical skills with numbers
Proficient with deadlines & time sensitive work
Strong Business Communication Skills in English
Internship work experience, preferably in an Operations environment
Proficient experience with Microsoft Excel and Word
Knowledge and experience of CRM systems, preferably Salesforce (plus)
Very organized, meticulous, and detailed in entering information
Ability to effectively prioritize and multi-task in high volume workload situations
Ability to be consistent with quality over a long period of working hours especially Month & Quarter end

Responsibilities

Process customer replacement requests, ensuring accurate entry and tracking in the system
Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options
Work on returns cases
Create Sales Orders for additional hardware
Handle churn processing/management
Help Sales and Fulfilment teams through quote to cash process
Work on Salesforce and Zuora
Create Shipping Labels
Handle Account reconciliations
Guide stakeholders on returning equipment

Skills

Order Management

Returns Processing

Salesforce (SFDC)

Churn Management

Shipment Processing

Order Fulfillment

Quote Processing

Invoice Processing

Credit Processing

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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