Order Management Specialist at Stryker

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

2+ years in order management, customer and/or sales support
High school diploma or equivalent
Preferred: Bachelor’s Degree in relevant field or equivalent
Preferred: Basic understanding of revenue recognition rules to read and understand sales agreements
Preferred: Capable of calculating pricing and pro-rated maintenance
Preferred: SAP system database experience
Preferred: Strong understanding of SOX regulations and standards

Responsibilities

Validate purchase orders against contractual agreements and required documents (e.g., purchase orders, SOW’s, quotes)
Provide status updates to executive team and field sales team with clear communication and expectations
Maintain customer files and coordinate with departments on order status, shipping dates, prices, product availability, and back orders
Research and ensure components sync with maintenance agreements to generate license keys
Process hardware, software, subscription, and support orders into SAP ERP system, ensuring accuracy and setting customer delivery expectations
For net new and expansion customers, create work orders for professional services to schedule and track deployments
Use discretion to determine exceptions requiring approvals per Sales Decision Matrix
Confirm order acknowledgements and scheduled ship dates to customers
Support multiple sales personnel within sales regions under each Regional Vice President
Handle month and quarter end close responsibilities
Ensure integrity of monthly maintenance reports
Log incoming orders in SharePoint and assign to team members managing the region
Audit supply orders for accuracy and work with team to update as needed
Manage backlog and work cross-functionally with Professional Services to schedule shipments in proper quarters

Skills

SAP ERP

SharePoint

Order Management

Purchase Order Validation

Customer Setup

Backorder Management

Contractual Agreements

Work Orders

Sales Decision Matrix

Maintenance Agreements

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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