Order Fulfillment Supervisor Full Time at BJ's Wholesale Club

Altamonte Springs, Florida, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Full open availability required
Strong business acumen with knowledge and utilization of business data
Strategic thinking and sound decision-making skills
Leadership competencies including leading through change, building credibility, and championing business growth
Effective communication skills to provide teams with necessary information for success
Ability to build high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Skills in teaching, coaching, and leading through club-level training processes
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Ability to ensure safe, positive environments for team members and members
Embrace inclusion and diversity through collaboration and respect
Knowledge of GOLD Member Standards (Greet, Anticipate, Appreciate) and GOLD club standards

Work closely with the Assistant Club Manager to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Perform all OMNI functions and lead Omni team members
Establish operational efficiencies, maintain policies and procedures, and deliver outstanding member experience
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow-up, and ensuring accountability
Support team member engagement, application of policies, procedures, and compliance across areas of responsibility
Address team member and member concerns, escalating as appropriate, with team member and member in mind
Acknowledge team member success, work as a team to achieve goals, and identify/retain top talent
Guarantee service excellence through all points of contact and set service standard expectations for team members
Provide team support and empowerment to resolve every member concern
Lead teams to deliver GOLD club standards daily (e.g., Grand opening look)