Order Fulfillment Supervisor Full Time at BJ's Wholesale Club

Altamonte Springs, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Full open availability required
Strong business acumen with knowledge and utilization of business data
Strategic thinking and sound decision-making skills
Leadership competencies including leading through change, building credibility, and championing business growth
Effective communication skills to provide teams with necessary information for success
Ability to build high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Skills in teaching, coaching, and leading through club-level training processes
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Ability to ensure safe, positive environments for team members and members
Embrace inclusion and diversity through collaboration and respect
Knowledge of GOLD Member Standards (Greet, Anticipate, Appreciate) and GOLD club standards

Responsibilities

Work closely with the Assistant Club Manager to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Perform all OMNI functions and lead Omni team members
Establish operational efficiencies, maintain policies and procedures, and deliver outstanding member experience
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow-up, and ensuring accountability
Support team member engagement, application of policies, procedures, and compliance across areas of responsibility
Address team member and member concerns, escalating as appropriate, with team member and member in mind
Acknowledge team member success, work as a team to achieve goals, and identify/retain top talent
Guarantee service excellence through all points of contact and set service standard expectations for team members
Provide team support and empowerment to resolve every member concern
Lead teams to deliver GOLD club standards daily (e.g., Grand opening look)

Skills

Key technologies and capabilities for this role

Team LeadershipOrder FulfillmentOmni-Channel OperationsInventory ManagementCustomer ServiceOperational Efficiency

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What leadership skills are required for the Order Fulfillment Supervisor role?

Key skills include business acumen, strategic thinking, sound decision-making using business data, leading through change, effective communication, building high-performing collaborative teams, and delivering results through clear expectations and accountability.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes a world-class team of over 30,000 members making real impact, purpose and opportunity, collaboration, team member engagement, and growth where team success supports individual growth.