Optical Colleague at Ada

Birchwood, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, HealthcareIndustries

Requirements

Must be over the age of 18
Must pass an enhanced safeguarding check
Availability for flexible working, including late shifts and weekends (base pattern: Wednesday 12:30pm-5:30pm, Thursday 11:30am-7:30pm, Saturday 10am-4pm; 18 hours per week)
Naturally friendly and highly organised
Good computer skills
Attention to detail
Good communication skills with customers
Love problem solving
Confident working with numbers
Passionate about helping people and delivering great healthcare experiences

Responsibilities

Prepare patients for eye examinations and explain each stage of the eye test
Complete pre-screening examinations
Book appointments for customers
Dispense spectacles and contact lenses
Handle repairs and adjustments for spectacles
Ensure stock has been received from suppliers
Deliver warmth, friendliness, and confidence in discussing personal ocular health issues
Quickly resolve customer problems and guide them to the right products
Participate in training programmes (e.g., Asda Optical Step In training) to learn dispensing, repairs, adjustments, glasses verification, and contact lens insertion/removal
Provide amazing customer service and patient care

Skills

Optical Dispensing

Spectacle Dispensing

Contact Lens Fitting

Eye Pre-Screening

Glasses Repairs

Adjustments

Customer Service

Appointment Booking

Stock Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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