Responsibilities

The Ops Reporting Analyst will maintain required availability to answer and accurately service requests in an electronic work queue, serve as the main point of contact between the company and its external law firms, ensure customer needs/requests are resolved promptly and completely, maintain regular communication to address any concerns, updates, or issues, obtain necessary information via research of internal systems or request from external sources via e-mail, escalate problematic or sensitive issues and matters to Management, document accurate and timely information and facts, as well as status of data requests, provide guidance and clarification on company policies and procedures, prepare reports and presentation materials for senior management/stakeholders, and share knowledge through clear and effective training or documentation.