Ops Reporting Analyst

Position Overview

• Location Type: Primarily Onsite
• Employment Type: Full Time
• Salary: (Salary not provided in the text)
• Description: Join AIG as an Ops Processing Spec to support the Claims team and contribute to reimagining risk management. This role focuses on providing responsive, fair, and professional service to external law firms and stakeholders, ensuring customer needs are met efficiently and effectively.

Requirements

• Education: Holder of a Bachelor’s / College Degree.
• Experience: Extensive experience and deep knowledge in the subject area.
• Skills:
  • Proficient in Microsoft Office Suite and other relevant software.
  • Previous experience in claims processing, customer service, or a related field is a plus.
  • Strong interpersonal and communication skills.
  • Detail-oriented with proven organizational and time management skills.
  • Strong analytical, problem-solving, and organizational skills.
  • Ability to multitask effectively in a fast-paced environment.
  • Ability to think out of the box and be assertive in offering solutions.
  • Resilient to challenges and setbacks.
  • Ability to share knowledge through clear and effective training or documentation.

Responsibilities

• Maintain required availability to answer and accurately service requests in an electronic work queue.
• Serve as the main point of contact between the company and its external law firms.
• Ensure customer needs/requests are resolved promptly and completely.
• Maintain regular communication to address any concerns, updates, or issues.
• Obtain necessary information via research of internal systems or request from external sources via e-mail.
• Escalate problematic or sensitive issues and matters to Management.
• Document accurate and timely information and facts, as well as the status of data requests.
• Provide guidance and clarification on company policies and procedures.
• Prepare reports and presentation materials for senior management/stakeholders, as applicable.

Application Instructions

• (Application instructions not provided in the text)

Company Information

• Company: AIG
• Culture: Values in-person collaboration as a vital part of its culture, fostering a supportive and connected environment for team members and clients.