Ops Processing Spec

Position Overview

• Location Type: Primarily In-Office
• Employment Type: Full-time
• Salary: Not specified

Job Description: At AIG, we are reimagining the way we help customers to manage risk. Join us as an Ops Processing Spec to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Requirements

• Holder of a Bachelor’s / College Degree.
• Previous experience in claims processing, customer service, or a related field is a plus.
• Strong attention to detail and accuracy in processing information.
• Excellent written and verbal communication skills.
• Understanding of insurance policies, terminologies, and compliance requirements.
• Strong analytical, problem-solving, and organizational skills with the ability to prioritize and multi-task in a fast-paced/time-sensitive environment.
• Proficient in Microsoft Office Suite.

Responsibilities

• Maintain required availability to answer and accurately service requests in an electronic work queue.
• Serve as the main point of contact between the company and its external law firms.
• Ensure customer needs/requests are resolved promptly and completely.
• Maintain regular communication to address any concerns, updates, or issues.
• Obtain necessary information via research of internal systems or request from external sources via email.
• Escalate problematic or sensitive issues/matters to Management.
• Document accurate and timely information and facts, as well as the status of data requests.

Company Information

• Company: American International Group, Inc. (AIG)
• Industry: Insurance
• Culture: Values in-person collaboration and a supportive, connected environment.

Additional Information

• The role requires a primary in-office presence.