NY Workers Comp Customer Service Supervisor

United States

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, HealthcareIndustries

Requirements

An Associate’s or Bachelor’s degree is preferred. Experience supervising or managing teams is critical. Business experience in a healthcare and/or insurance setting is preferred. Exceptional communication skills with a clear understanding of company business lines, critical thinking, efficient time management, meeting deadlines, and computer literacy with typing skills are essential.

Responsibilities

Manage the medical file review process, including intake and turn-around time, and supervise the Customer Service Representative team. Provide oversight of case handling and file review to ensure timely processing and proper notation, offering guidance on case assignments and handling. Conduct monthly staff audits to ensure goals are met, providing coaching and training as needed, and resolving issues brought to the supervisor's attention. Train new team members on case workflow, processes, and client-specific requirements. Conduct one-on-one meetings with staff for progress reviews and feedback, and participate in writing initial and annual staff reviews, potentially contributing to hiring and firing decisions. Provide frequent updates to clients on cases in progress and respond to client questions regarding referral information to ensure proper documentation is provided to reviewers. Ensure proper documentation for complex cases is provided to the client and deliver exceptional customer service.

Skills

Customer Service

Team Management

Medical File Review

Case Handling

Auditing

Coaching

Training

Client Communication

Critical Thinking

Time Management

Computer Literacy

Typing Skills

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free