NY Workers Comp CSR Supervisor

Location Type: Remote Workplace: Remote Department: IME Published: 2025-07-03

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Position Overview

The NY Workers Comp CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time, and the supervision of the Customer Service Representative team.

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Responsibilities

Oversight of Case Handling

• Oversight of File Review to ensure that cases are properly notated and are processed timely.
• Provide guidance on cases where there are questions on assignment and process handling.
• Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
• Provide guidance and resolution to issues brought to the attention of the supervisor.

Coaching

• Train new team members on case workflow, processes, and client-specific requirements.
• Conduct one-on-one meetings with staff for progress meetings and to provide feedback.
• Participate in writing initial and annual reviews of staff members.
• May provide input into the hiring & firing process.

Client Interaction

• Provide frequent updates to clients on cases in progress.
• Respond to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
• Ensure proper documentation for complex cases is provided to the client.
• Provide exceptional customer service to clients.

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Requirements

Education/Credentials

• An Associate’s Degree or Bachelor’s Degree is preferred.

Job Relevant Experience

• Experience supervising or managing teams is critical.
• Business experience in a healthcare and/or insurance setting is preferred.

Job Related Skills/Competencies

• Exceptional communication skills with a clear understanding of company business lines.
• Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
• Computer literacy and typing skills are essential.

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Additional Details

• Employment Type:
• Language: English
• Remote: Yes