NY Workers Comp CSR Supervisor
Location Type: Remote Workplace: Remote Department: IME Published: 2025-07-03
Position Overview
The NY Workers Comp CSR Supervisor is responsible for managing the various aspects of the medical file review process, specifically the intake, turn-around time, and the supervision of the Customer Service Representative team.
Responsibilities
Oversight of Case Handling
- Oversight of File Review to ensure that cases are properly notated and are processed timely.
- Provide guidance on cases where there are questions on assignment and process handling.
- Conduct monthly audits on staff to ensure that goals are met and coaching/training is provided when required.
- Provide guidance and resolution to issues brought to the attention of the supervisor.
Coaching
- Train new team members on case workflow, processes, and client-specific requirements.
- Conduct one-on-one meetings with staff for progress meetings and to provide feedback.
- Participate in writing initial and annual reviews of staff members.
- May provide input into the hiring & firing process.
Client Interaction
- Provide frequent updates to clients on cases in progress.
- Respond to clients when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer.
- Ensure proper documentation for complex cases is provided to the client.
- Provide exceptional customer service to clients.
Requirements
Education/Credentials
- An Associate’s Degree or Bachelor’s Degree is preferred.
Job Relevant Experience
- Experience supervising or managing teams is critical.
- Business experience in a healthcare and/or insurance setting is preferred.
Job Related Skills/Competencies
- Exceptional communication skills with a clear understanding of company business lines.
- Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
- Computer literacy and typing skills are essential.
Additional Details
- Employment Type:
- Language: English
- Remote: Yes
Skills
Blank Street
Specialty coffee shop with efficient service
About Blank Street
Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.