Litigation Claims Supervisor

Salary: $90K - $114K Location Type: Remote Employment Type: Full-Time

Position Overview

Kin is revolutionizing the insurance industry by creating a smarter, faster, and customer-centric experience. We utilize intelligent pricing, offer seamless bundling, and simplify every aspect of insurance, from purchase to claims, even for those overlooked by traditional insurers. Our mission is to empower individuals to protect what matters most, starting with their homes and expanding to all their valuables, in a world facing climate risks, rising costs, and outdated systems.

We are seeking a Litigation Claims Supervisor with a proven track record in first-party litigation within Property & Casualty Insurance. In this role, you will lead a team of adjusters managing first-party litigated claims. Your responsibilities will include documenting claim files, developing legal strategies, analyzing legal budgets and invoices, and assisting with settlement negotiations. This position requires experience in complex jurisdictions such as Florida, Louisiana, California, and Texas. You will have the opportunity to make a significant impact by hiring, planning, scheduling, and administering resources to exceed expectations.

Responsibilities

• Collaborate with outside counsel, internal claims counsel, and claims leadership to develop optimal strategies.
• Assist litigation adjusters in reviewing new suit assignments and monitoring/developing ongoing litigation strategies.
• Facilitate coaching and mentoring sessions for employees, focusing on adherence, feedback, improvement opportunities, and enhancing work quality.
• Conduct targeted and detail-oriented reviews of legal documents (Pleadings, Discovery, Motions) to ensure alignment with the initial suit-handling plan.
• Review and authorize claim strategies and resolutions, ensuring decisions are supported by thorough coverage analysis for moderate to complex cases.
• Track and analyze team performance metrics, proactively identifying trends and addressing deficiencies to maintain high work standards.
• Handle customer calls and escalations, removing roadblocks to resolution.
• Ensure accurate and timely reporting of individual and team metrics and behaviors.
• Analyze data to understand current performance and proactively plan for short and long-term changes.
• Conduct focused reviews of legal invoices.
• Identify training needs to meet job objectives, goals, and company policies.
• Prepare and maintain documentation and job aids.
• Assist with training on claim investigation, evaluation, and settlement techniques.
• Analyze coverage, interpret policies, and provide direction.
• Hold the team accountable for the accuracy and quality of all claim files.
• Maintain accurate employee records (vacations, absences, personal time).

Requirements

• 8+ years of experience in first-party property claims adjusting.
• 3+ years of experience with a complex claims focus.
• Demonstrated experience overseeing and directing a team of litigation adjusters.
• Experience with litigation billing management.
• Proficiency in tools such as Excel, G Suite, Slack, and Xactimate.
• Strong issue resolution skills: ability to identify pain points and find effective solutions.
• Proven ability to lead and empower a high-performing team while supporting organizational change.

Company Information

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind.

Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025)
• Forbes' America's Best Startup Employers (2021-2024, Ranked #37 in 2024)
• Inc. 5000 Fastest-Growing Private Companies
• Forbes’ Fintech 50

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

Benefits

We offer a comprehensive benefits program, allowing you to choose the benefits that best suit your needs.