Operations Support Agent at FedEx

Hanoi, Vietnam

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Transportation, E-commerceIndustries

Requirements

Ability to provide administrative support to Senior Managers
Capability to assist with government reports and related assignments
Knowledge of service assurance, customer service, admin, and operations support
Skills to coordinate activities with team members, vendors, and agency staff
Adherence to established procedures and compliance with company and government requirements

Responsibilities

Provide administrative support to Senior Managers
Assist with government reports and related assignments
Handle service assurance, customer service, admin, and operations support
Coordinate activities with team members, vendors, and agency staff
Follow established procedures and ensure compliance with company and government requirements
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceOperations SupportTeamworkCommunicationProblem Solving

Questions & Answers

Common questions about this position

What benefits does FedEx offer to Operations Support Agents?

FedEx offers a total compensation and benefits package including competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Is this Operations Support Agent position remote or office-based?

This information is not specified in the job description.

What skills or experience are needed for the Operations Support Agent role?

The role requires administrative support skills, ability to handle government reports, service assurance, customer service, operations support, coordination with team members, vendors, and agency staff, and ensuring compliance with procedures and requirements.

What is the company culture like at FedEx?

FedEx emphasizes diversity, equity, and inclusion, leveraging diverse talents to be responsive to customer challenges, with a commitment to equal opportunities, fairness, respect, and career mobility.

What makes a strong candidate for this Operations Support Agent position?

FedEx encourages candidates to apply even if their experience does not perfectly align with all aspects of the job description, as you could be a great fit for this or another opportunity.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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