Operations Supervisor I at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Events, ExhibitionsIndustries

Requirements

Must possess a Bachelor's/College Degree in marketing, business management or other related fields
Must have at least 5 years’ of working experience in a similar capacity, preferably in data analytics, market analysis, market surveys, statistics, or related fields
Knowledge in statistical and research tools is a big plus
Applicants must be willing to work in flexible/rotating schedule depending on business needs
Strong knowledge in Microsoft Word, Excel and PowerPoint
Strong analytical, quantitative and deductive reasoning skills
Good communicator and strong presentation skills
Strong written and verbal communication, problem solving, project management and delegation skills
Organized and very systematic in handling tasks at hand
Project and time management skills demonstrated by the ability to manage a number of projects at the same time
Strong commitment to performance and team success
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Responsibilities

Oversee, mentor and develop a pool of talented Customer Insights Analysts supporting various RX business units
Plan, organize and manage all Reed Exhibitions events’ post-show surveys and other show-related, survey-related and insights-related deliverables
Ensure quality and timely output are provided to various RX teams
Execute Employee Performance Management, Training & Development and Reporting
Effectively and efficiently complete all projects and tasks through effective project and stakeholder management
Ensure a proactive and consultative relationship with all business units supported
Monitor shows and constantly partner with stakeholders in terms of activities team will support
Continuously explore opportunities to partner with and support stakeholders while ensuring continuous growth and upskilling of self and team members
Ensure new employees are oriented to the organization, its policies, facilities, etc
Facilitate employee growth, training and progress through various means
Develop and implement PIP if performance is not adequate
Lead regular teambuilding activities including strategic planning, RE Cares, etc
Approve and monitor daily team attendance through HR Teamware
Maintain annualized negative attrition at or below 10%
Regularly review the needs of employees
Help, discuss, evaluate and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solutions
Submit regular operation performance status reports to local RX leadership and stakeholders
Produce monthly performance update and other relevant reports to BU stakeholders
Conduct regular operations review and execute action items agreed with the business unit
Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues
Receive, review, monitor and manage workload and assignments of the team
Manage stakeholder expectations regarding deadlines, quality and efficiency
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Support compliance with established processes

Skills

Key technologies and capabilities for this role

Employee Performance ManagementTraining & DevelopmentProject ManagementStakeholder ManagementReportingTeam BuildingStrategic Planning

Questions & Answers

Common questions about this position

What qualifications are required for the Operations Supervisor I role?

Candidates must possess a Bachelor's/College Degree in marketing, business management or other related fields and have at least 5 years of working experience.

What is the salary for this Operations Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the team management aspect of this role involve?

The role includes overseeing, mentoring and developing Customer Insights Analysts, employee performance management, training & development, leading teambuilding activities, and maintaining attrition below 10%.

What makes a strong candidate for this supervisor position?

A strong candidate will have a relevant degree, 5+ years of experience, and skills in stakeholder management, project management, team leadership, and driving operational improvements.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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