Operations Supervisor at Kafene

Guatemala, Guatemala, Guatemala

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Lease-to-Own, RetailIndustries

Requirements

Bachelor’s degree
2 years of experience in collections, customer service, or a similar field
At least 2 years in a supervisory or leadership role
Strong leadership, communication, and conflict-resolution skills
Proficiency in Excel and collection management systems
Knowledge of collection laws and best practices
Strong analytical and organizational abilities
Ability to work under pressure and meet deadlines
Bilingual in Spanish and English (highly preferred)

Responsibilities

Supervise and lead the collections team to ensure timely and effective recovery of outstanding accounts
Monitor daily collection activities, track performance metrics, and provide regular reports to management
Develop and implement strategies to improve collection rates and reduce delinquency
Coach, train, and motivate team members to meet individual and departmental goals
Handle escalated customer issues and ensure all interactions comply with company policies and regulations
Collaborate with other departments (e.g., Customer Service, Finance, and Compliance) to resolve account discrepancies
Review and approve payment arrangements, write-offs, and settlements as needed
Ensure adherence to local laws, regulations, and internal procedures related to debt collection

Skills

Key technologies and capabilities for this role

Team LeadershipPerformance MetricsCollections StrategiesCompliance StandardsCustomer ServiceReportingProblem-SolvingCoachingBilingual

Questions & Answers

Common questions about this position

What is the base salary for the Operations Supervisor role?

This information is not specified in the job description.

Is this Operations Supervisor position remote or office-based?

The company supports remote talent across the nation alongside NYC headquarters and Wilmington locations.

What skills and experience are required for the Collections Supervisor role?

Requirements include a Bachelor’s degree, 2 years of experience in collections, customer service or similar with at least 2 years in a supervisory role, strong leadership and communication skills, proficiency in Excel and collection systems, knowledge of collection laws, and bilingual proficiency in Spanish and English.

What is the company culture like at Kafene?

Kafene fosters a culture of collaboration, innovation, and genuine support, with recognition from Built In as a Startup to Watch and Forbes as one of the Best Startup Employers.

What makes a strong candidate for this Collections Supervisor position?

Ideal candidates have proven supervisory experience in collections or customer service, strong communication and leadership skills, knowledge of compliance and collection best practices, and bilingual proficiency in Spanish and English.

Kafene

Consumer leasing with flexible payment options

About Kafene

Kafene provides lease-to-own options for various products such as furniture, appliances, electronics, tires, and wheels, targeting consumers who seek financial flexibility without the need for upfront payments. Customers can apply online without a credit check, ensuring that their credit score remains unaffected. Upon approval, which can reach up to $5,000, customers can lease products from their preferred stores with customized payment options tailored to their needs. Kafene stands out from competitors by offering a straightforward application process and flexible payment plans, along with a strong focus on customer satisfaction, including accommodating changes in payment schedules. The company's goal is to provide an accessible and affordable leasing solution that empowers consumers to acquire the products they need without the burden of immediate payment.

New York City, New YorkHeadquarters

2019Year Founded

$74.9MTotal Funding

DEBTCompany Stage

Fintech, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Gym Membership

Risks

Increased competition from fintech companies could erode Kafene's market share.

Regulatory scrutiny on lease-to-own agreements may impact Kafene's business model.

Economic downturns could lead to higher default rates, affecting revenue and profitability.

Differentiation

Kafene offers a no-obligation return policy, unlike traditional debt products.

Their AI-based underwriting provides personalized and efficient customer experiences.

Kafene's app-based point-of-sale solutions cater to mobile-first consumer behavior.

Upsides

Partnerships with large retail groups expand Kafene's market reach and customer base.

Recognition as a top startup employer enhances Kafene's reputation and attracts talent.

Recent funding rounds enable Kafene to scale operations and reach more consumers.

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