Operations Supervisor at Kafene

Guatemala, Guatemala, Guatemala

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Lease-to-Own, RetailIndustries

Requirements

Bachelor’s degree
2 years of experience in collections, customer service, or a similar field
At least 2 years in a supervisory or leadership role
Strong leadership, communication, and conflict-resolution skills
Proficiency in Excel and collection management systems
Knowledge of collection laws and best practices
Strong analytical and organizational abilities
Ability to work under pressure and meet deadlines
Bilingual in Spanish and English (highly preferred)

Responsibilities

Supervise and lead the collections team to ensure timely and effective recovery of outstanding accounts
Monitor daily collection activities, track performance metrics, and provide regular reports to management
Develop and implement strategies to improve collection rates and reduce delinquency
Coach, train, and motivate team members to meet individual and departmental goals
Handle escalated customer issues and ensure all interactions comply with company policies and regulations
Collaborate with other departments (e.g., Customer Service, Finance, and Compliance) to resolve account discrepancies
Review and approve payment arrangements, write-offs, and settlements as needed
Ensure adherence to local laws, regulations, and internal procedures related to debt collection

Skills

Team Leadership

Performance Metrics

Collections Strategies

Compliance Standards

Customer Service

Reporting

Problem-Solving

Coaching

Bilingual

Kafene

Consumer leasing with flexible payment options

About Kafene

Kafene provides lease-to-own options for various products such as furniture, appliances, electronics, tires, and wheels, targeting consumers who seek financial flexibility without the need for upfront payments. Customers can apply online without a credit check, ensuring that their credit score remains unaffected. Upon approval, which can reach up to $5,000, customers can lease products from their preferred stores with customized payment options tailored to their needs. Kafene stands out from competitors by offering a straightforward application process and flexible payment plans, along with a strong focus on customer satisfaction, including accommodating changes in payment schedules. The company's goal is to provide an accessible and affordable leasing solution that empowers consumers to acquire the products they need without the burden of immediate payment.

New York City, New YorkHeadquarters

2019Year Founded

$74.9MTotal Funding

DEBTCompany Stage

Fintech, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Gym Membership

Risks

Increased competition from fintech companies could erode Kafene's market share.

Regulatory scrutiny on lease-to-own agreements may impact Kafene's business model.

Economic downturns could lead to higher default rates, affecting revenue and profitability.

Differentiation

Kafene offers a no-obligation return policy, unlike traditional debt products.

Their AI-based underwriting provides personalized and efficient customer experiences.

Kafene's app-based point-of-sale solutions cater to mobile-first consumer behavior.

Upsides

Partnerships with large retail groups expand Kafene's market reach and customer base.

Recognition as a top startup employer enhances Kafene's reputation and attracts talent.

Recent funding rounds enable Kafene to scale operations and reach more consumers.

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