Operations Supervisor at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Exhibitions, EventsIndustries

Requirements

Bachelor’s degree holder
3 – 5 years of Leadership experience required
At least 5 years of experience, preferably in a customer contact environment
Responsible for team’s people leadership, employee engagement, staff development and performance management
Has a strong sense of ownership relating to tasks and responsibilities
Decisive and results-oriented
Strong commitment to performance and team success
Applicant must be willing to work in flexible / rotating schedule depending on business need

Responsibilities

Supervise the planning, organizing, executing and reporting of all Reed Exhibitions campaigns
Ensure new employees are oriented to the organization, its policies, facilities, etc
Ensure that employees follow the organization’s policies and procedures
Facilitate Employee Training and Development
Manage individual and team scorecard per month
Validate individual Productivity using trackers and / or telephone system
Complete Quality Monitoring for members of the team
Monitor, assess and provide feedback about employee’s performance
Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
Conduct performance appraisal on a regular basis
Complete 100% coaching and Enabling Performance discussion with team
Develop and implement PIP (Performance Improvement Program) if performance is not adequate
Provide rewards program for employee accomplishment
Lead regular teambuilding activities including strategic planning, RE Cares, Townhall, etc
Approve and monitor daily team attendance through Attendance Monitoring Tool
Maintain annualized negative attrition at or below 10%
Support and drive 80% attendance in at least 3 major employee engagement initiatives during the year
Support and drive 80% attendance in at least 1 major corporate social responsibility program during the year
Regularly review the needs of employees
Help, discuss, evaluate and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess situation
Inform the manager of the current situation of team members and recommend solution
Submit weekly operation performance status report to Reed Exhibitions Manager
Generate monthly performance update to Business Unit stakeholder
Update all necessary reports needed by Stakeholders
Ensure all reports are accurate, updated and submitted on time
Achieve specific and identified team targets for Productivity
Achieve team deliverables within Turn Around Time for Completeness and Timeliness
Achieve specific and identified team target accuracy and quality measures for Quality / Accuracy
Conduct monthly operations review and execute action items agreed with the business unit for Stakeholder Management
Receive, review and monitor and manage workload and assignments of the team
Manage stakeholder expectations regarding deadlines, quality and efficiency
Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
Manage and facilitate the corrective action process, partnering with the manager
Conduct effective workforce planning and responsible for individual career development
Participate in the implementation of support plans for product integrations and company acquisitions
Support annual process audit activities
Support compliance with established processes

Skills

Key technologies and capabilities for this role

Performance ManagementEmployee TrainingCoachingMentoringPerformance AppraisalPIPTeam BuildingAttendance MonitoringAttrition ManagementConflict ResolutionQuality MonitoringProductivity TrackingReportingScorecard Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the work arrangement or location for this role?

This information is not specified in the job description.

What key skills or responsibilities are required for the Operations Supervisor role?

The role requires skills in employee performance management, conflict resolution, reporting, operational improvement, and stakeholder management.

What is the company culture like for this team?

The culture emphasizes employee training and development, regular teambuilding activities like strategic planning and Townhall, performance coaching, rewards programs, and participation in employee engagement and corporate social responsibility initiatives.

What makes a strong candidate for this Operations Supervisor position?

Strong candidates will have experience in supervising teams, managing performance through coaching, monitoring productivity and quality, handling reporting and stakeholder communications, and driving operational improvements while maintaining low attrition.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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