Operations Supervisor at CVS Health

North Reading, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, HealthcareIndustries

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills, supervision, and influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
High School diploma or equivalent (preferred but not required)
Experience as a retail supervisor (preferred)

Responsibilities

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations)
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
Support the planning, execute the display and maintenance of off-shelf merchandise
When there is no manager onsite, lead the store and supervisory staff, ensure that store operations run smoothly, and ensure the completion of all opening and closing procedures

Skills

Key technologies and capabilities for this role

Store ManagementCustomer ServiceTeam SupervisionMerchandisingInventory ManagementRetail OperationsEmployee Coaching

Questions & Answers

Common questions about this position

What is the pay range for the Operations Supervisor position?

The typical pay range for this role is $16.00 - $26.00 per hour. The actual base salary offer will depend on factors including experience, education, geography and other relevant factors.

Is this a full-time or part-time position, and what are the anticipated hours?

This is a part-time position with anticipated weekly hours of 25. It requires the ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, overtime as needed, and responding to urgent store issues.

What are the required qualifications and skills for this role?

Required qualifications include deductive reasoning ability, analytical skills, computer skills, advanced communication skills, supervision, and influencing skills. Preferred qualifications include experience as a retail supervisor.

What is the company culture like at CVS Health?

CVS Health emphasizes building a world of health with dedicated, purpose-driven colleagues passionate about transforming health care. The culture focuses on excellent customer service, promoting a positive shopping experience, and caring for people in a connected, convenient, and compassionate way.

What makes a strong candidate for the Operations Supervisor role?

Strong candidates will have retail supervisor experience, a high school diploma or equivalent, deductive reasoning, analytical and computer skills, advanced communication, supervision, and influencing skills, plus availability for a flexible schedule including early mornings, overnights, weekends, and overtime.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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