Operations Supervisor at Assurant

Irving, Texas, United States

Assurant Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
ManufacturingIndustries

Requirements

  • High School Diploma or GED
  • Minimum of 3 years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment
  • Strong knowledge and abilities with the use of MS Office (Word, Excel, PowerPoint, etc.)
  • Prior experience in a warehouse, shipping, receiving, or related environment required
  • Ability to identify potential process and workflow improvements
  • Demonstrated experience with direct supervision and coaching of others
  • Must have strong verbal and written communication skills
  • Able to successfully interface with all levels of Company personnel as well as external personnel
  • High-energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
  • Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
  • Driven, goal-oriented, never confuses effort with results
  • Ability to multitask in a fast-paced, dynamic assembly and logistics environment
  • May be required to work across multiple shifts

Responsibilities

  • Supervising employees in the facility, preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring the performance of the team
  • Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
  • Work with the manager to establish department and company goals and rely on experience, managerial judgment, and innovation to achieve them
  • Drive process improvements and coordinate new product introductions
  • Act as liaison between teams, shifts, supervisors, and departments, and partner with vendor/customer/client representatives
  • Accomplish supervisory and human resource objectives such as hiring, performing performance reviews and mentoring/coaching and disciplinary actions
  • Manage the team training matrix to ensure accuracy and compliance based on the individual’s assigned area
  • Review Tableau reports to ensure that the team/department is attaining the desired performance metrics
  • Drive engagement across the area of responsibility and work with the team to foster a strong engaged culture; work with Mgr. to review the Peakon score and create action plans within the tool
  • Meet production operational standards by implementing production, productivity, and quality standards
  • Work with the site leadership to assist in resolving problems and identifying process improvements
  • Meet production financial standards by controlling and minimizing production expenses
  • Monitor production performance and ensure all daily shift production reports are completed on time
  • Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
  • Conduct periodic one-on-one meetings with associates to review performance and provide feedback/coaching (at a minimum of once a month)
  • Performs other duties as assigned

Skills

Key technologies and capabilities for this role

Supervisory SkillsManufacturing ProcessesDistributionInventory ManagementWarehousingWork SchedulingPerformance MonitoringProcess ImprovementHiringPerformance ReviewsMentoringTraining ManagementTableauPeakon

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This role is based at the Irving, TX location with a schedule of Monday - Thursday, 6:00 AM-4:30 PM.

What is the salary for this Operations Supervisor role?

This information is not specified in the job description.

What skills and experience are required for this position?

Requirements include a High School Diploma or GED, minimum 3 years in a leadership role in manufacturing/repair, strong MS Office proficiency, warehouse experience, process improvement skills, supervisory experience, and strong communication skills.

What does the company culture emphasize for this role?

The role emphasizes driving engagement, fostering a strong engaged culture, maintaining employee morale, and working with the team to review Peakon scores and create action plans.

What makes a strong candidate for this Operations Supervisor position?

Strong candidates will have 3+ years of leadership in manufacturing/repair, warehouse experience, MS Office proficiency, process improvement abilities, and demonstrated supervisory and communication skills.

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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