Operations Specialist at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Bachelor’s degree or equivalent in any field
At least 1-2 years BPO/shared service or relevant experience (fresh graduates can be accommodated depending on communication skills and behavioral aspect)
Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on years of BPO experience
Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
Ability to work with deadlines
Great attention to detail
Excellent English oral and written communication skills
Flexible and can adapt to different business requirements, onsite or hybrid work arrangement, and rotating work schedule
Amenable to work in QC site

Responsibilities

Support any volume-based customer facing or back-office requirement as needed by the business
Provide customer support through email, chat, or phone calls
Interpret written English language
Work well on own initiative and remain focused
Demonstrate good organizational and time management skills with ability to meet deadlines
Apply a keen eye for detail and accuracy, with ability to summarize information quickly and accurately
Ask questions and seek validation confidently

Skills

Excel

Word

Outlook

Customer Service

Email Support

Chat Support

Phone Support

English Communication

Time Management

Attention to Detail

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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