Operations Manager (JD STAR Graduate Program) at JD.com Inc

Hanoi, Hanoi, Vietnam

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Undergraduate students or above, majoring in logistics management, ecommerce, international trade, marketing and other related majors are preferred
Proficient in local language and Chinese, with excellent listening, speaking, reading and writing skills
Proficient in using Excel, Word, PPT and other office software
Possess excellent communication and coordination, problemsolving skills and teamwork spirit, and be able to adapt to a fastpaced work environment

Responsibilities

Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decisionmaking through accurate data processing
Collaborative processing of aftersales issues: Follow up aftersales consultation throughout the process, promptly feedback the progress and results to customers, collect customers' opinions and suggestions on the aftersales process, and promote the continuous optimization and upgrading of the aftersales system
Coordinate and follow up on fulfillment issues: Realtime monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time

Skills

Key technologies and capabilities for this role

ExcelWordPPTdata processingcommunicationproblemsolvingteamworklogistics coordination

Questions & Answers

Common questions about this position

What is the JD STAR Graduate Program?

The JD STAR Program, launched by JD.com in 2015, is an annual recruitment initiative targeting fresh graduates from top universities worldwide, aiming to nurture talent through roles supporting the fast-growing business, extensive training, and coaching for sustained career growth.

What education and major are preferred for this Operations Manager role?

Undergraduate students or above, majoring in logistics management, ecommerce, international trade, marketing and other related majors are preferred.

What key skills are required for this position?

Candidates must be proficient in local language and Chinese with excellent listening, speaking, reading and writing skills, proficient in Excel, Word, PPT and other office software, and possess excellent communication, coordination, problem-solving skills, teamwork spirit, and adaptability to a fast-paced environment.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees