Operations Manager at CVS Health

Odenton, Maryland, United States

CVS Health Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, RetailIndustries

Requirements

  • Deductive reasoning ability, advanced analytical skills and computer skills
  • Advanced communication skills, leadership, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
  • High School diploma or equivalent (preferred but not required)
  • Experience as a retail manager or supervisor (preferred)

Responsibilities

  • Lead others and work effectively with store crews
  • Supervise, assign and direct activities of the store’s crew
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with action plans for operational and service improvement
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (greet, offer help, and thank)
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

Skills

Key technologies and capabilities for this role

Store ManagementLeadershipCustomer ServiceInventory ManagementSales ManagementEmployee TrainingFinancial ManagementTeam Supervision

Questions & Answers

Common questions about this position

What is the pay range for the Operations Manager position?

The typical pay range for this role is $17.00 - $29.00 per hour.

Is this a remote or in-store position?

This is an in-store position requiring presence at a CVS/pharmacy store, including a full-time flexible schedule with early morning, overnight, and weekend shifts.

What skills are required for the Operations Manager role?

Required skills include deductive reasoning ability, advanced analytical skills, computer skills, advanced communication skills, leadership, supervision, and influencing skills.

What is the work schedule like for this position?

This is a full-time position with anticipated weekly hours of 40, requiring a flexible schedule including some early morning, overnight, and weekend shifts, overtime as needed, and availability to respond to urgent store issues.

What qualifications make a strong candidate for Operations Manager?

Strong candidates have experience as a retail manager or supervisor, along with required skills in deductive reasoning, analytical abilities, computer skills, communication, leadership, and supervision; a high school diploma is preferred.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.

Land your dream remote job 3x faster with AI