Operations Manager, Benchmarking at Commure

Mountain View, California, United States

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$80,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthTechIndustries

Requirements

4+ years in operations management, technical program management, analytics, and/or implementation leadership roles
Strong track record of managing end-to-end operational workflows and process improvements
Experience working with EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus
Strong SQL skills, including complex query writing and working with large relational datasets (Required)
Python with hands-on experience using popular data frameworks (e.g., Pandas, NumPy) for data analysis and automation (Preferred)

Responsibilities

Understand customers’ legacy biller data models, payment structures, and reporting practices
Pull, analyze, and validate reports from customer EMRs to uncover RCM trends and benchmarks
Partner with Revenue Analytics and QBR teams to measure and articulate Commure’s performance vs. old billers
Build and maintain standardized runbooks for benchmarking workflows
Identify gaps in customer data and design scalable approaches for recurring benchmarking scenarios
Collaborate with product and engineering to codify EHR-specific configurations
Train and manage offshore QA/ops teams responsible for data validation and benchmarking tasks
Define workflows, set SLAs and quality metrics, and drive continuous improvement across global teams
Partner with engineering and internal ops to build Retool dashboards, automations, and benchmarking tools
Translate manual workflows into scalable, tech-enabled solutions
Act as the connective tissue between Professional Services, Revenue Analytics, and Product teams
Provide insights to customer-facing teams to support onboarding, QBRs, and ROI demonstrations
Surface patterns and customer needs that can inform Commure’s broader RCM and AI product strategy

Skills

Key technologies and capabilities for this role

operations managementrevenue benchmarkinganalytical rigorRCMROI analysisonboardingcross-functional collaboration

Questions & Answers

Common questions about this position

What is the salary range for the Operations Manager, Benchmarking role?

The salary range is $80K - $120K.

Is this position remote or onsite, and where is the office located?

This is an onsite full-time position requiring 5 days a week in the Mountain View, CA headquarters.

What key skills are required for this Operations Manager role?

The role requires analytical rigor, operational excellence, data analysis skills for RCM trends and benchmarks, process development for runbooks, and experience managing offshore teams.

What is the company culture like at Commure?

Commure has bold ambitions to reimagine healthcare with AI solutions, emphasizes rapid growth (over 300% year-over-year), and fosters collaboration across technical, business, and offshore teams in a mission-driven environment to simplify healthcare.

What makes a strong candidate for this Operations Manager position?

Strong candidates will have experience combining analytical rigor with operational excellence, proficiency in data analysis from EMRs, skills in building scalable processes and runbooks, and proven ability to manage and train offshore teams.

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

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