Operations Manager, Benchmarking at Commure

Mountain View, California, United States

Apply Now

$80,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthTechIndustries

Requirements

4+ years in operations management, technical program management, analytics, and/or implementation leadership roles
Strong track record of managing end-to-end operational workflows and process improvements
Experience working with EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus
Strong SQL skills, including complex query writing and working with large relational datasets (Required)
Python with hands-on experience using popular data frameworks (e.g., Pandas, NumPy) for data analysis and automation (Preferred)

Responsibilities

Understand customers’ legacy biller data models, payment structures, and reporting practices
Pull, analyze, and validate reports from customer EMRs to uncover RCM trends and benchmarks
Partner with Revenue Analytics and QBR teams to measure and articulate Commure’s performance vs. old billers
Build and maintain standardized runbooks for benchmarking workflows
Identify gaps in customer data and design scalable approaches for recurring benchmarking scenarios
Collaborate with product and engineering to codify EHR-specific configurations
Train and manage offshore QA/ops teams responsible for data validation and benchmarking tasks
Define workflows, set SLAs and quality metrics, and drive continuous improvement across global teams
Partner with engineering and internal ops to build Retool dashboards, automations, and benchmarking tools
Translate manual workflows into scalable, tech-enabled solutions
Act as the connective tissue between Professional Services, Revenue Analytics, and Product teams
Provide insights to customer-facing teams to support onboarding, QBRs, and ROI demonstrations
Surface patterns and customer needs that can inform Commure’s broader RCM and AI product strategy

Skills

operations management

revenue benchmarking

analytical rigor

RCM

ROI analysis

onboarding

cross-functional collaboration

Commure

Healthcare technology for data integration and safety

About Commure

Commure focuses on improving the healthcare industry by providing technology solutions that connect and empower healthcare workers. Its main product, CommureOS, is a lightweight operating system that integrates various healthcare technologies and datasets, helping providers streamline workflows and enhance patient care by delivering critical insights when needed. Additionally, Commure offers Commure Strongline, a discreet wearable badge that allows healthcare staff to quickly call for help, improving safety in potentially dangerous situations. This badge was developed with input from frontline workers and security experts to meet the specific needs of healthcare environments. Commure serves hospitals, clinics, and other healthcare facilities through a software-as-a-service (SaaS) model, charging subscription fees for access to its products. The company's goal is to create a more connected and safe healthcare ecosystem, ultimately enabling healthcare providers to deliver better care.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$745.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Risks

Increased competition in AI scribe technology may pressure market share and pricing.

Integration of Memora Health's platform may face alignment challenges with existing systems.

Free AI scribe offering might strain resources if not monetized effectively.

Differentiation

CommureOS integrates disparate healthcare datasets, enhancing decision-making and operational efficiency.

Commure Strongline badge improves staff safety with rapid emergency alerts.

Commure's AI-powered scribe tool automates documentation, saving providers significant time.

Upsides

Acquisition of Augmedix enhances AI medical documentation, improving clinical decision-making.

Merger with Athelas creates a $6B healthcare infrastructure company, expanding resources.

Free AI scribe tool offers competitive advantage by broadening technology accessibility.

Land your dream remote job 3x faster with AI

Try Jobo Free