Operations Manager at CVS Health

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills
Advanced communication skills, leadership, supervision, and influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
High School diploma or equivalent (preferred but not required)

Responsibilities

Lead others and work effectively with store crews
Supervise, assign, and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with action plans for operational and service improvement
Assist customers with their questions, problems, and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership

Skills

Key technologies and capabilities for this role

Store ManagementTeam LeadershipInventory ManagementSales ManagementCustomer ServiceEmployee TrainingFinancial ManagementPolicy Implementation

Questions & Answers

Common questions about this position

What is the pay range for the Operations Manager position?

The typical pay range for this role is $18.00 - $31.00 per hour.

Is this a remote position or does it require working in a store?

This is an in-store position requiring presence at a CVS/pharmacy store, including a full-time flexible schedule with early mornings, overnights, weekends, overtime, and response to urgent store issues.

What are the required qualifications for this role?

Required qualifications include deductive reasoning ability, advanced analytical skills, computer skills, advanced communication skills, leadership, supervision, and influencing skills.

What is the company culture like at CVS Health?

CVS Health emphasizes a purpose-driven culture with dedicated colleagues passionate about transforming health care, focusing on helping people on their path to better health through excellent customer service, compassion, and building consumer loyalty.

What should I know before applying for the Operations Manager role?

This position is not part of the Retail Management Development Program and Operations Managers are not eligible for direct promotion to Store Manager; candidates aiming to become a Store Manager should apply for Store Manager in Training openings instead.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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