Operations Manager at Forward Financing

Santiago de los Caballeros, Santiago Province, Dominican Republic

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, FinTechIndustries

Requirements

1+ year of proven experience directly managing service or operations-related groups
Advanced computer skills
Exceptional verbal and written communication skills necessary for communicating comfortably and networking
Proficiency in tracking and analyzing key operational metrics. Must be comfortable using data to drive daily decisions
Experience setting clear performance expectations, providing constructive and timely feedback, and managing underperformance effectively

Responsibilities

Manage production capacity and performance of our service operations while ensuring the highest quality results
Promote a company culture that encourages top performance based on exceptional customer service, SLAs and ultimately, operational excellence
Be part of a high-performing team that is both collaborative + supportive, results-driven, where people love to come to work
Manage team relationships effectively across all organizational areas to ensure exceptional performance
Guide and coach team members
Plan and track production goals and staffing plans
Consistently identify and implement efficiencies that add value to the company and drive performance
Be a strong brand ambassador for our Culture

Skills

Operations Management

Team Management

Performance Monitoring

Customer Service

SLA Management

Staffing Planning

Process Improvement

Coaching

Production Planning

Cross-functional Collaboration

Forward Financing

Provides fast funding solutions for small businesses

About Forward Financing

Forward Financing offers fast and flexible funding solutions to small businesses in the United States, focusing on those who may not qualify for traditional bank loans. Their main product is a merchant cash advance, which provides a lump sum of cash in exchange for a percentage of future sales, allowing for quick funding often within 24 hours. Unlike traditional lenders, Forward Financing operates in the alternative lending space, providing a more accessible application process, though at higher fees due to the increased risk. The company's goal is to support small business growth by offering reliable funding while adhering to high ethical standards.

Boston, MassachusettsHeadquarters

2012Year Founded

$365MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Wellness Program

Professional Development Budget

Flexible Work Hours

Remote Work Options

Risks

New fintech startups in Boston may challenge Forward Financing's market share.

CEO Jason Mullins' strategic shifts could disrupt operations or alienate clients.

Expansion of $450 million credit facility may increase financial risk if not managed well.

Differentiation

Forward Financing offers fast, flexible funding with approvals within minutes.

The company has provided over $1.9 billion to 45,000 small businesses since 2012.

Forward Financing is A+ rated by the Better Business Bureau and has a 4.9-star Trustpilot rating.

Upsides

Increased demand for alternative lending boosts Forward Financing's market potential.

AI and machine learning enhance Forward Financing's risk assessment and underwriting processes.

Digital-first financial services trend aligns with Forward Financing's online application model.

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