Operations Director at First American

Fort Mill, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mortgage, Real EstateIndustries

Requirements

Bachelor’s degree or equivalent combination of education and experience
Advanced degree preferred
8+ years progressive management experience
Demonstrated competency in executing strategic plans
Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
Experience and knowledge of functional tools and infrastructure
Understanding of metrics/dashboards that drive an environment and culture of continuous improvement
Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
Possesses problem solving, collaboration, critical thinking, team building, and presentation skills
Results oriented and solution thinking with time management and project management skills
Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential

Responsibilities

Provides strategic oversight for a major area of operations, setting direction, policies, and performance standards
Balances day-to-day performance with transformation, managing a large team through subordinate leaders
Implements goals, objectives, and work standards for the department
Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards
Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff
Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures
Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline

Skills

Key technologies and capabilities for this role

Strategic OversightOperations ManagementTeam LeadershipPolicy DevelopmentRegulatory ComplianceStaff TrainingPerformance StandardsMortgage Servicing

Questions & Answers

Common questions about this position

What education and experience are required for the Operations Director role?

A Bachelor’s degree or equivalent combination of education and experience is required, with an advanced degree preferred, along with 8+ years of progressive management experience.

What key skills and abilities are needed for this position?

Key skills include demonstrated competency in executing strategic plans, problem solving, collaboration, critical thinking, team building, presentation skills, leadership, time management, and project management.

What is the company culture like at ServiceMac?

ServiceMac has an inclusive, people-first culture that has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years, and awards for best places to work for women, diversity, and LGBTQ+ employees.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What does a strong candidate for this Operations Director role look like?

A strong candidate has 8+ years of progressive management experience leading employees in multiple locations, competency in strategic planning and execution, strong leadership and team-building skills, and experience driving continuous improvement through metrics and dashboards.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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