Operations Customer Service Representative at Intercom

Gander, Newfoundland and Labrador, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerce, DeliveryIndustries

Requirements

Thrive on helping others and finding solid solutions while assisting customers and drivers to ensure on-time deliveries
Strong communication skills to work with a variety of people in-person, by phone, and email
Enjoy a fast-paced environment and being organized to account for all packages and handle returns at the Delivery Center
Quick and proficient on the computer, with skills in data entry, report production, and working with various systems
Ability to stay calm and manage different types of situations effectively

Responsibilities

Assist customers and drivers to ensure deliveries are completed on time
Communicate with people in-person, by phone, and email
Organize and account for all packages, including handling those returned to the Delivery Center
Perform data entry, produce reports, and work with a variety of systems

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationData EntryReport ProductionOrganizational SkillsProblem Solving

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What skills are needed for the Operations Customer Service Representative role?

Key skills include strong communication for assisting customers and drivers in-person, by phone, and email; organizational skills to manage packages and returns; proficiency in data entry, report production, and various computer systems; and the ability to stay calm in fast-paced, varied situations.

What is the work location for this role?

The role is based at a Delivery Center warehouse, involving in-person interactions.

What is the company culture like at Intelcom?

Intelcom values difference and diversity, building a culture where experience comes in many forms, and focuses on innovation, technological transformation, and customer excellence in a fast-paced e-commerce delivery environment.

What makes a strong candidate for this position?

A strong candidate thrives on helping others with solid solutions, excels in communication across in-person, phone, and email, stays organized in a fast-paced setting, is proficient with computers and data entry, and handles various situations calmly.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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