Operations Coordinator at Serve Robotics

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Autonomous Delivery, TechnologyIndustries

Requirements

Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges
Demonstrated ability to work independently with minimal supervision
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require
Comfortable driving mid-size utility vehicles as needed
Valid U.S. driver’s license
Ability to work nights, weekends, and holidays

Responsibilities

Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures
Open or close depots in accordance with scheduled shift
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution

Skills

Key technologies and capabilities for this role

Operations ManagementProcess ImprovementMetrics TrackingTeam CollaborationDeployment ExecutionRobotics OperationsDelivery Network Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What are the main responsibilities of the Operations Coordinator?

Key duties include overseeing daily deployments, monitoring live operations, ensuring SOP compliance, tracking metrics, implementing processes, assisting supervisors, and supporting onboarding.

What is the company culture like at Serve Robotics?

The team is agile, diverse, and driven, with a collaborative and respectful approach to solving complicated problems. They consist of tech industry veterans in software, hardware, and design focused on real-world robotics solutions.

What skills or experience make a strong candidate for this role?

Strong candidates should excel in operational execution, real-time issue resolution, process implementation, team coordination, metrics tracking, and training support, with the ability to collaborate closely with supervisors and leadership.

What is the salary or compensation for this role?

This information is not specified in the job description.

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees

Risks

Rapid expansion may strain resources and operational capabilities.

Integration of Vebu could divert focus from core delivery services.

Over-reliance on partners like Uber and Nvidia poses potential risks.

Differentiation

Serve Robotics uses zero-emissions rovers for eco-friendly food delivery.

The company offers delivery-as-a-service with a subscription-based revenue model.

Serve Robotics integrates Vebu's Autocado for expanded automation solutions.

Upsides

Recent $80M funding supports expansion to 2,000 robots by end of 2025.

Acquisition of Vebu enhances automation offerings beyond delivery services.

Appointment of Anthony Armenta boosts AI and software capabilities.

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