Operations Associate - Business Operations

Position Overview

Grow Therapy is seeking an Operations Associate to join the Business Operations team. This role will drive high-impact, cross-functional initiatives to improve Grow Therapy's scalability and operations. The ideal candidate will lead complex projects, build scalable systems, and partner across teams to solve critical business challenges.

About Us

Grow Therapy is a technology-powered, three-sided marketplace dedicated to serving as the trusted partner for therapists growing their practice and patients accessing high-quality care. We empower providers, augment insurance payors, and serve patients, addressing the critical need for accessible mental healthcare. Since launching in February 2021, we have supported over ten thousand therapists and hundreds of thousands of clients nationwide. We have secured over $178 million in funding from prominent investors.

Responsibilities

• Lead high-impact, cross-functional initiatives from scoping to execution, ensuring alignment, accountability, and measurable outcomes.
• Identify and solve strategic or operational problems that span multiple teams, particularly in ambiguous or fast-changing areas.
• Design and implement scalable systems, workflows, or processes to enhance business efficiency, quality, and decision-making.
• Collaborate with stakeholders across various functions (e.g., Operations, Data, Strategic Partnerships, Payor Success) to understand needs, drive alignment, and support execution.

Compensation and Location

• Salary:
  • Zone 1 (NYC, SF, Seattle Metro Area): $117,000 - $131,000
  • Zone 2 (All other US locations): $105,000 - $117,000
  • Note: Compensation will vary based on relevant experience, qualifications, and candidate's working location.
• Location Type: Not specified.
• Employment Type: Not specified.

Qualifications

You’ll be a good fit if you are:

• A Problem Solver: Possess 4+ years of experience in management consulting and/or strategy and operations at a high-growth startup. You can identify business challenges using metrics and analysis and propose solutions to improve business processes.
• Data-Driven: Exhibit expert-level Excel/Google Sheet modeling skills and strong SQL proficiency. You base decisions on data, using metrics and analysis to uncover insights, validate hypotheses, and guide operational decisions.
• Mission-Driven: Passionate about changing the world and connecting your work to Grow Therapy's mission.
• Agile: Thrive in a fast-paced, unpredictable environment and can adapt to emerging priorities.
• A Team Player: Collaborative, enjoy camaraderie and group success, and are a reliable partner and source of encouragement to colleagues.

We encourage you to apply even if you don't meet every single requirement. Grow Therapy values candidates beyond just their resume.

Application Instructions

• Please upload your resume in PDF format.
• Grow Therapy utilizes Covey in its hiring process. For jobs in NYC and certain features, Covey may qualify as an AEDT. Covey Scout was implemented for Inbound on January 11, 2025. A bias audit report for Covey's use is available.

Benefits

• The opportunity to drive significant impact in the mental healthcare landscape from day one.
• Comprehensive health insurance plans, including dental and vision.
• Wellness benefits guided by our dedication to mental health.