Operations Associate / Manager (Vacation Rentals)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

This role seeks a reliable and resourceful Operations & Property Management Associate/Manager to oversee the daily operations of a portfolio of short-term rental properties. It blends hands-on property management, guest services, administrative coordination, and light marketing/design. The ideal candidate will work closely with ownership and vendors to ensure properties deliver an exceptional guest experience while running efficiently.

Requirements

• Software Proficiency:
  • QuickBooks
  • OwnerRez
  • Airbnb/VRBO (familiarity with vacation rental platforms)
• Skills: Design (for marketing)
• Language: English

Responsibilities

• Property Management & Guest Relations:
  • Oversee day-to-day management of short-term rental properties
  • Schedule and manage cleaners, maintenance staff, and contractors
  • Conduct quality checks (virtually or on-site) to ensure property readiness
  • Respond to guest inquiries, concerns, and reviews across Airbnb, VRBO, and other platforms
  • Ensure compliance with local short-term rental regulations
• Operational Systems & Financial Oversight:
  • Use OwnerRez to manage bookings, calendars, messaging automations, and guest records
  • Maintain and reconcile financial records using QuickBooks
  • Track expenses, generate financial reports, and assist with end-of-year documentation (P&L, 1099s)
  • Support the onboarding of new properties (listing setup, documentation, vendor coordination)
• Marketing & Design Support:
  • Assist in optimizing listing content, descriptions, and photography
  • Design simple marketing assets and branded guest materials using tools like Canva
  • Help implement upselling strategies, guest experience enhancements, or promotions
• Administrative & Process Management:
  • Maintain SOPs for operations, cleaning, maintenance, and guest communication
  • Track key performance metrics (occupancy, RevPAR, guest reviews, etc.)
  • Coordinate calendar availability and blackout dates across platforms

Additional Details

• Benefits: Weekly pay
• Shift: Night Shift (EST)
• Remote: Yes
• Published: 2025-05-13