Operations Associate at Lime

San Francisco, California, United States

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$77,000 – $95,000Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Transportation, MobilityIndustries

Requirements

Candidates should have 1-3 years of professional work experience, with at least 1 year in an Operations position. Experience leading teams is preferred. Demonstrated expertise with the San Francisco, CA region is required, along with grit, an entrepreneurial spirit, and the ability to work in ambiguous environments. High-energy, sound decision-making skills with a cost-focused, data-based approach are essential. Fluent English language skills are necessary. Familiarity with Excel and Google Sheets is required, with bonus points for Tableau and SQL knowledge. Excellent communication and stakeholder management skills, a valid in-state driver license with a clean driving record are also necessary. Bilingual in Spanish is preferred.

Responsibilities

The Operations Associate will enhance the fleet, coordinate warehouse and field teams, and understand local rider needs. They will manage vehicles from arrival to ride completion, hire, train, and coach mechanics and fleet support staff, and build a safe, compliant, and efficient warehouse environment. Responsibilities include defining new processes for operational excellence, partnering cross-functionally on expansion opportunities, defining and monitoring KPIs for market performance, providing complaint management and customer incident investigation support, and partnering with Government Relations on legal, regulatory, and safety issues. The role also involves maintaining positive relationships with customers, regulators, employees, and management, and collaborating with Engineering and Product teams for revenue growth initiatives.

Skills

Operations

Fleet Management

Process Improvement

KPI Development

Complaint Management

Customer Service

Training

Coaching

Lime

Provides shared electric bikes and scooters

About Lime

Lime operates in the micromobility market, providing shared electric bikes and scooters for rent through a mobile app. Users can easily locate, unlock, and pay for these vehicles, making it a convenient option for short-distance travel. The company generates revenue primarily through ride fees, which include a base fee and a per-minute charge. Lime differentiates itself from competitors by focusing on sustainability and continuously upgrading its fleet, including the latest Gen4 electric scooters that enhance ride quality. Additionally, Lime is exploring partnerships with cities to integrate its services into public transportation networks and is piloting augmented reality technology to improve parking solutions. The goal of Lime is to create a future where transportation is shared, affordable, and carbon-free.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$1,429.9MTotal Funding

CONVERTIBLECompany Stage

Automotive & Transportation, Energy, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Opportunity to revolutionize transportation in cities around the world with the leader in urban micro-mobility solutions

Scale with a rapidly growing organization, with significant opportunity for growth

Play a role in the transformation of urban mobility and sustainability

Work with a team of successful, fun and motivated people

Competitive salary and benefits

Risks

Competition from Bolt Technology's U.S. expansion may impact Lime's market share.

Uber's 'One Less Car' trial includes competitors, potentially diluting Lime's customer base.

Regulatory challenges in new markets like Vancouver could delay Lime's expansion plans.

Differentiation

Lime is the world's largest shared electric vehicle company, leading in micromobility.

Lime's computer vision platform enhances safety with advanced sidewalk detection technology.

LimeGlider offers a unique seated electric vehicle experience, blending bike comfort with scooter ease.

Upsides

Lime's partnership with Vancouver strengthens its position in the Canadian micromobility market.

Collaboration with Uber's 'One Less Car' trial could expand Lime's user base significantly.

New e-bikes with throttle in Seattle improve user experience on hilly terrains.

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