Technical Support Analyst
TapcartSalary not specified
- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerceIndustries
Requirements
Candidates should possess a Bachelor's degree in Business Administration, Operations Management, or a related field, and at least 3 years of experience in operations management within an e-commerce environment. Strong analytical skills and a deep understanding of the Shopify ecosystem are required, along with proficiency in data analysis and reporting tools. Knowledge of e-commerce software, including Shopify, Etsy, and associated apps like Recharge and Klaviyo, is highly desirable.
Responsibilities
The Operations Analyst/Ecommerce Expert will lead and streamline operations across customer service, fulfillment, marketing, and product management, identifying and implementing technical solutions to optimize workflows and performance. They will leverage their e-commerce expertise to adapt to new software, troubleshoot technical issues, and create flows and campaigns within platforms like Shopify and Klaviyo. The role also involves collecting and analyzing operational data to identify trends, generate reports, and inform strategic planning, as well as managing social media shops and collaborating with developer teams to ensure a cutting-edge e-commerce presence.
Skills
Shopify
E-commerce software
Customer service
Fulfillment
Marketing
Product management
Technical troubleshooting
Payment gateways (Recharge)
Email marketing platforms (Klaviyo)
Social media platforms
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees