Operations Administrator at Tandem Bank

Cardiff, Wales, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FinTechIndustries

Requirements

Knowledge and practical application of handling customer complaints, including identifying, logging, and investigating them to achieve resolution
Knowledge and practical application of dealing with vulnerable customers at first point of contact, ensuring their specific needs are understood and they are treated with care and consideration
Ambition and dedication to make an impact in a role supporting operations leaders
Ability to work Monday to Friday 9am to 5pm (with flexibility for Monday to Saturday 8am to 7pm as per contractual hours)
Experience level supporting salary up to £24,000 (dependent on experience)

Responsibilities

Responding to inbound requests from customers and authorised third parties, ensuring replies are accurate and within departmental service levels
Ensuring regulatory correspondence (e.g., redemption quotations, annual statements) is issued accurately in accordance with regulatory requirements, including FCA MCOB and CONC rules
Completing daily tasks in accordance with departmental service levels
Supporting Operations Leaders with departmental control reports to mitigate risks
Communicating with authorised third parties (e.g., debt advice agencies, IVA practitioners, solicitors), including proactively obtaining updates on customer circumstances
Maintaining detailed and accurate customer records at all times
Identifying customer situations requiring specialist handling (e.g., complaints, vulnerability, fraud) and referring them appropriately
Ensuring all customer contact (letters and emails) adheres to company standards

Skills

Customer Service

Regulatory Compliance

FCA

MCOB

CONC

Mortgage Servicing

Loan Servicing

Tandem Bank

Digital bank offering green financial solutions

About Tandem Bank

Tandem Bank provides digital financial services with a focus on environmentally friendly solutions. It offers a variety of products including personal loans, home loans, mortgages, car finance, and savings accounts, catering to individuals in the UK. The bank's approach to lending emphasizes green initiatives, aiming to minimize the environmental impact of its customers. Tandem generates revenue through interest on loans and fees from savings products. What sets Tandem apart from other banks is its strong commitment to sustainability, demonstrated by financing significant CO2 reductions and collaborating with partners like Oplo and Allium to enhance its green offerings. The goal of Tandem Bank is to provide fair financial solutions while promoting environmental responsibility.

Blackpool, United KingdomHeadquarters

2013Year Founded

$164.3MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Fintech, Social Impact, Financial ServicesIndustries

201-500Employees

Benefits

Paid Vacation

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Competition from digital banks like Monzo and Starling Bank is intensifying.

Regulatory scrutiny on greenwashing claims could challenge Tandem's environmental product claims.

Rising UK interest rates may reduce demand for Tandem's lending products.

Differentiation

Tandem Bank focuses on environmentally friendly financial solutions, setting it apart from competitors.

The bank's community-driven approach involves users in product development, enhancing customer satisfaction.

Tandem's partnerships with Oplo and Allium strengthen its green lending initiatives.

Upsides

Increased demand for sustainable finance aligns with Tandem's green financial products.

Open banking in the UK enhances Tandem's ability to offer personalized services.

UK's net-zero emissions goal supports Tandem's green lending business model.

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