Operational team specialist / 運用デリバリチームスペシャリスト at Hewlett Packard Enterprise

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

5+ years of IT technical experience (system construction, maintenance, or operations management)
Experience as a leader or sub-leader in a maintenance/operations team
Knowledge and practical experience in project management
Ability to proactively plan, coordinate, and execute problem resolution with teams and partner companies
Ability to create documents for maintenance/operations teams or customer reports and explain them to customers
Basic knowledge and experience with infrastructure (Server, Network, Storage, OS, etc.)
Skills and experience with Nutanix and virtualization
Desirable (Preferred)
Operations skills for mission-critical systems
ITIL Foundation certification
Product knowledge of operations-related tools
English communication skills
Security-related knowledge

Responsibilities

Act as sub-leader in the operations team for specific customers, building operations processes and managing team members
Take responsibility for the quality and structure of deliverables from the maintenance/operations team, leading stable IT services for customers
Serve as the point of contact for customer communication, coordinating and controlling operations team activities for reliable responses
During critical/emergency responses, perform escalation management, summarizing responses and handling customer interactions
Support system implementation/construction from an operations perspective within the service scope, contributing to ongoing overall optimization of the IT environment
Act as a trusted advisor to build and maintain effective customer relationships, ensuring ongoing customer satisfaction and contributing to customer and HPE business growth

Skills

Key technologies and capabilities for this role

NutanixVirtualizationServerNetworkStorageOSProject ManagementITILTeam LeadershipEscalation ManagementCustomer Relationship Management

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is designed as 'Onsite' with the expectation to primarily work from an HPE office in Koto-ku, Tokyo.

What skills and experience are required for this position?

Required experience includes 5+ years in IT technical roles such as system building, maintenance, or operations management; leader or sub-leader experience in maintenance/operations teams; project management knowledge and experience; ability to proactively plan, coordinate, and execute problem resolution with teams and partners; document creation and customer explanation skills; and foundational knowledge in Server, Network, Storage, OS infrastructure plus Nutanix and virtualization skills.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and is unconditionally inclusive while celebrating individual uniqueness.

What benefits does HPE offer?

HPE provides a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing, along with personal and professional development programs to help reach career goals.

What makes a strong candidate for this role?

Strong candidates will have 5+ years of IT operations experience, leadership in ops teams, project management skills, infrastructure knowledge including Nutanix and virtualization, plus desirable skills like ITIL certification, English communication, and mission-critical system operations.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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