Onsite Service Engineer - Glasgow at Stryker

Glasgow, Scotland, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

1-2 years’ experience in Medical environment or experience with medical equipment (desirable)
Product training (specialist training required)
Theatre Skills
Excellent communication skills
Customer focused and service orientated
Analytical and exhibits original thinking
Innovative and drive for continuous improvement
Highly disciplined individual
Organised
Articulate and literate
Team player
Willingness to travel 20%

Responsibilities

Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications
Deliver technical assistance at customer sites and provide documentation to internal and external customers
Demonstrate advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment
Troubleshoot and maintain the overall status of Stryker equipment
Show evidence of improving systems/processes within the Managed Service Account to improve the service offered
Provide education for clinical staff on the use and operation of Stryker equipment
Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise
Provide technical support for all Stryker equipment
Have a thorough understanding of the systems in use, identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place
Follow up on any process/system improvements with thorough analysis and ability to evaluate success
Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises
Provide a strong communication link between the customer and all Sales Managers across the franchises
Work closely with the Technical Services team to organise repairs/loaners and where necessary carry out upgrades on equipment within the account
Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed
Train new members of Managed Services on the role
Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems
Maintain and update the Managed Service handbook
Produce a monthly service report and record KPI data
General administration such as keeping track of items sent back for repair, organising couriers etc

Skills

Troubleshooting

Preventive Maintenance

Equipment Repair

Technical Support

Process Improvement

Technical Training

Surgical Equipment

Quality Compliance

System Analysis

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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