Onsite Field Services Technician, Toronto, ON at DXC Technology

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

High School diploma or G.E.D
College diploma or University degree in a computer related field
4-5 years of IT technical support experience (more is an asset)
Experience with recent Windows operating systems (Windows 10, 11 preferably in an enterprise environment)
Experience with Office 365 products in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
Experience solving computer-related technical problems both hardware and software (e.g., Office 365, SAP)
Experience following company escalation policies
Strong interpersonal skills for interacting with team members and clients
Strong communication skills, both oral and written
Strong organization skills to balance and prioritize work and maintain a clean working environment
Strong analytical and problem-solving skills
Good initiative and proactivity
Experience with Service Now ticketing system
Networking experience and ability to troubleshoot basic to complex network problems
Experience with mobile devices such as tablets and phones (Android and iOS)
Knowledge of MDM functionality and mobile device security (e.g., Samsung Knox)
Experience with Cisco Call Manager
Experience with Lenovo/Dell hardware (an asset)
CompTIA A+ Certification (current or previous considered an asset)
CompTIA Network+ or CCNA (considered an asset)
Availability for onsite work in Toronto, Ontario
Availability for 24x7 on-call requirement
Monday–Friday, 8-hour day shifts

Responsibilities

Serve as the single point of contact for high-level executive managers and their executive assistants to resolve complex problems concerning system function with their devices
Assess diagnostic information and determine alternative courses of action
Recommend and implement process changes
Monitor Executive Director and Board meetings: perform pre-room checks to ensure hardware functions, set up accordingly, and be present in the room if needed for hardware issues/concerns
Monitor external events for executive directors (e.g., hotel events a few times a year): attend, set up, and monitor for issues
Handle meetings with Video Conference: connect to VC, solve minor incidents, and work with VC team support
Handle meetings with Webex or Webcast: test face tracking (if any) to ensure customer device operates correctly onsite
Set up and configure smartphones and tablets or replacements, including data transfer, configuration of new devices, email setup, and Wi-Fi connectivity
Prepare, configure, and replace all hardware devices such as laptops, desktops, cell phones, tablets, etc

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingDevice ConfigurationLaptop SetupDesktop SetupSmartphone ConfigurationTablet ConfigurationVideo ConferencingWebexWebcastWi-Fi Setup

Questions & Answers

Common questions about this position

What qualifications are required for the Onsite Field Services Technician role?

Candidates must have a High School diploma or G.E.D., preferably a college diploma or university degree in a computer-related field, and 4-5 years of IT technical support experience. Additional requirements include experience with Windows 10/11, Office 365 in enterprise environments, hardware/software troubleshooting, and mobile devices.

Is this Onsite Field Services Technician position remote or onsite?

This is an onsite position based in Toronto, ON, involving direct support for executives, room checks, and external event monitoring.

What are the key responsibilities of this technician role?

Responsibilities include being the point of contact for executives to resolve device issues, monitoring meetings and events, setting up video conferences and Webex, and configuring hardware like laptops, phones, and tablets.

What soft skills are needed for this position?

Strong interpersonal, communication (oral and written), organization, analytical, problem-solving skills, good initiative, and proactivity are required.

What experience with tools or systems is preferred?

Experience with Service Now ticketing system, networking troubleshooting, and MDM functionality for mobile device security is preferred.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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