[Remote] Transitions of Care Associate at Devoted Health

United States

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$43,680 – $54,080Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Minimum of 1 year of experience working in the TOC program required
Medical Assistant Certification
2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting

Responsibilities

Calling patients to check in after discharge to see how they are doing, and that they have received the assistance they need
Work with affiliated vendors to coordinate services and care for members, to include transportation, DME, meals, home health care and more as appropriate
Assisting with scheduling of post discharge PCP and Specialist visits
Collaborate with patients, providers, and caregivers to ensure a positive outcome
Working hand in hand with the other members of the TOC team to address patient needs towards team based goals. This may include interdisciplinary huddles
Participating in and assisting with pilot programs
Coordinating with medical providers and facilities to access necessary discharge records
Following escalation processes to the clinical team to ensure patients get needed evaluation and care

Skills

Key technologies and capabilities for this role

Medical Assistant CertificationTransitions of CareHealthcare CoordinationPatient AdvocacyCare CoordinationDischarge PlanningHome HealthManaged CareBilingual English Spanish

Questions & Answers

Common questions about this position

What is the salary range for the Transitions of Care Associate position?

The salary range is $21.00 - $26.00 hourly. The actual base salary will depend on factors like qualifications, experience, skills, education, certifications, and location.

What are the required skills and experience for this role?

Required qualifications include a minimum of 1 year of experience in a TOC program, Medical Assistant Certification, and 2-3 years of experience in healthcare, managed care, home health, or community health settings.

What benefits are included in the total rewards package?

The package includes employer-sponsored health, dental, and vision plans with low or no premiums, generous paid time off, $100 monthly mobile or internet stipend, stock options, bonus eligibility, parental leave, 401K, and more.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What makes a strong candidate for the TOC Associate role?

Ideal candidates are caring, compassionate, solution-oriented, and enthusiastic about member care, with required Medical Assistant Certification, 1+ year TOC experience, and 2-3 years in healthcare settings; bilingual English/Spanish is desired.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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