Onboarding Specialist at Topline Pro

New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

1+ year in a customer-facing role such as onboarding, support, or customer success preferred
Clear, friendly communicator who can explain technical steps in plain language
Strong organization skills with the ability to manage multiple onboarding sessions
Solid technical aptitude — quick learner and confident user of digital tools
Proactive and calm under pressure, with strong problem-solving instincts
Fluent in English; Spanish fluency a strong plus
Motivated by helping small business owners succeed online
Adaptable, curious, and thrive in a fast-paced environment
Take pride in accuracy and following through on every customer interaction
Eager to learn, open to feedback, and quick to apply new knowledge
Love being part of a collaborative, mission-driven team building something that matters

Responsibilities

Lead live onboarding sessions with new customers and ensure a smooth, successful setup
Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
Troubleshoot setup issues in real time and guide users through simple technical steps
Follow up with customers to complete onboarding milestones within three weeks
Support Spanish-speaking customers to make onboarding accessible and inclusive
Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey
Share feedback and ideas to continually improve the onboarding experience and internal processes

Skills

Key technologies and capabilities for this role

Customer OnboardingGoogle Business ProfileFacebook ProfilesWebsite SetupTroubleshootingSpanishCustomer SupportProblem Solving

Questions & Answers

Common questions about this position

What is the salary and compensation for this Onboarding Specialist role?

The position offers a $60K base salary plus commissions and equity, with an OTE of $75k+.

Is this Onboarding Specialist position remote or onsite?

This is an onsite position.

What skills are required for the Onboarding Specialist role?

The role requires 1+ year in a customer-facing role preferred, clear friendly communication to explain technical steps, strong organization skills, solid technical aptitude, and proactive problem-solving; Spanish fluency is a strong plus.

What benefits does Topline Pro offer for this position?

Benefits include full medical, dental, and vision health coverage, 401(k) plan (non-matching), unlimited vacation, 9 company holidays including election day, 1 personal volunteer day, company-paid Wellhub membership, dinner covered with Uber Eats, and a stocked kitchen.

What is the company culture like at Topline Pro?

Topline Pro has a collaborative, mission-driven team focused on helping small business owners succeed, with values like 'No Bullsh*t' emphasizing meaningful results, progress, and impact every day; they thrive in a fast-paced environment.

Topline Pro

Generative AI platform for home services

About Topline Pro

Topline Pro provides a Generative AI platform that helps home service businesses improve their online presence and customer engagement. The platform allows users to create custom websites that are optimized for search engines, making it easier for potential customers to find them. Additionally, it includes an application that manages content for local listings, automates social media posts, and enables online payment processing. This service is particularly beneficial for small businesses and home service professionals, as it simplifies their operations and enhances their visibility in the market. Unlike many competitors, Topline Pro focuses specifically on the home services sector and offers subscription-based access to its tools, ensuring that clients have ongoing support and resources to grow their businesses.

Boston, MassachusettsHeadquarters

2020Year Founded

$16.5MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Company Equity

Risks

Increased competition from companies like Honey Homes and Puls Technologies.

Slowdown in the housing market may impact demand for home services.

Rising raw material prices could reduce investment in subscription-based platforms.

Differentiation

Topline Pro uses Generative AI to enhance discoverability and trust for home services.

The platform offers SEO-optimized websites, boosting online visibility for small businesses.

Topline Pro automates social media and payment processes, streamlining business operations.

Upsides

Raised $12M in Series A funding, indicating strong investor confidence.

Named to 2023 SMBTech 50, highlighting its growth potential and industry recognition.

Growing demand for AI-driven SEO tools aligns with Topline Pro's offerings.

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