Onboarding Manager at Playground

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Child Care, EdTech, SaaSIndustries

Requirements

2+ years of experience in onboarding, customer success, implementation, or project management at a SaaS company
Strong communication skills, both verbal and written — clear, empathetic, and able to explain complex ideas simply
Proven ability to manage multiple onboarding projects simultaneously and keep things moving
Comfort presenting to clients in both 1:1 and group settings
Highly organized and detail-oriented, with a proactive mindset
Experience working in a startup or fast-paced environment
Familiarity with customer success and onboarding tools (CRM, project management software)

Responsibilities

Lead Customer Onboarding: Serve as the main point of contact for new clients, managing onboarding from kickoff through go-live
Train & Educate: Deliver live and virtual training sessions tailored to each customer’s specific use case, ensuring they’re confident using our platform
Develop Resources: Create documentation, playbooks, and self-serve materials to empower customers and reduce onboarding time
Build Repeatable Systems: Help design and improve onboarding processes, making them scalable and efficient as our customer base grows
Collaborate Cross-Functionally: Work with Product, Engineering, and Support to deliver timely solutions and feedback loops during onboarding
Measure Success: Track KPIs such as time to launch, feature adoption, and customer satisfaction, and implement improvements based on insights
Drive Engagement: Identify ways to increase early product adoption and encourage full feature utilization

Skills

Customer Onboarding

Client Management

Process Design

Customer Success

Platform Adoption

Retention Strategies

Cross-Functional Collaboration

Playground

Platform for hosting and sharing virtual events

About Playground

PlaygroundApp.com provides a platform for creators and cultural makers to host and share virtual events and experiences, ranging from operas to raves. The platform connects people globally, allowing users to discover and participate in cultural events from anywhere. It serves artists, musicians, and cultural enthusiasts, helping them reach wider audiences and monetize their events. PlaygroundApp operates in the growing virtual events market, offering a curated selection of experiences that cater to diverse interests. The company generates revenue through ticket sales, subscription fees, and partnerships, supporting both free and paid events to engage a broad user base.

New York City, New YorkHeadquarters

2019Year Founded

$3.3MTotal Funding

SEEDCompany Stage

VR & AR, EntertainmentIndustries

11-50Employees