Customer Onboarding Consultant
Fieldguide100,000 - 135,000 USD/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare Staffing, MarketplaceIndustries
Requirements
Candidates should enjoy talking to people, helping them succeed, and solving small challenges every day. They should be comfortable making calls and love building rapport quickly, possess clear and professional English speaking and writing skills, be organized, follow through on tasks, and not let things slip, and be curious, resourceful, and always looking for the root cause of a problem. Experience in inside sales, onboarding, or customer support is a plus, but not required; a quick learner with great communication skills is desired.
Responsibilities
The Onboarding Expert will make approximately 75 outbound welcome calls daily to new professionals, host approximately 7 15-minute onboarding consultations (pre-booked by professionals), send follow-up emails and texts to answer questions and ensure no one is left behind, respond to inbound messages and support tickets, and keep clear documentation of all interactions. They will also serve as the go-to guide and trusted partner, helping healthcare professionals feel confident, supported, and ready to take their first shift.
Skills
Customer Service
Communication
Follow-up
Documentation
Problem-Solving
Empathy
Clipboard Health
Healthcare staffing platform connecting facilities and nurses
About Clipboard Health
Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.
Key Metrics
San Francisco, CaliforniaHeadquarters
2016Year Founded
$91.6MTotal Funding
SERIES_CCompany Stage
HealthcareIndustries
1,001-5,000Employees